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"I am very disappointed with the experience. Whilst the hotel and vicinity were very comfortable and spacious we had paid for a booking for our mother to stay online through Expedia and received a payment receipt but then upon checking in a young lady who was the present hotel concierge insisted that the room was not paid for and insisted that my mother paid and so we have doubly paid for the reservation and are not getting any response from the supervisor as to how the funds my mother paid be...

"The customer service was top notch Beautiful rooms and great scene I enjoyed every bit of it Top class "

"A neat and well-appointed hotel that could easily pass as a 3-star facility by Western standards, though let down by the location that is not too central. The manager kindly offered to provide a shuttle service from the airport to the hotel, though am not sure if that is free as I had a different transport arrangement. Emmanuel who checked me in was quite hospitable. He is an asset to the establishment as he did his utmost to make my stay comfortable."

"The bath tub is exposed, no shower curtain. As a result of the exposure, when you take a shower, there’s water all over bathroom floor even leading to the living space. Not a good condition "

"It was bad. The mattress is as hard as a rock, wasn’t comfortable at all. The kitchen was dirty with dirty cutleries on the table. At a point one of the ac unit fell and there was dirt everywhere in the lobby. Would never stay there again and don’t advice anyone to. "

"I booked this stay for my client during his visit to Asaba due to the beautiful design of the hotel and the services offered. He enjoyed his stay and said he was very comfortable. There were some discrepancies that were listed on the hotels.com booking site that I addressed with the hotel. I spoke to them directly and also received an email about my issues. They were very courteous, professional and responsive with communications. I was assured that the information on Hotels.com concerning the...