Wonderful staff, nice food, decent location, not a great place to go out for a walk (although the security guard is quick to help stop traffic so you can cross the street). Bali had a rough 3 years with the tourist industry decimated by covid; the hotel is coming back, but be tolerant if the facilities are still recovering. Staff were a pleasure to interact with.
เข้าพัก 1 คืน, สิงหาคม 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Carol
24 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Iluminação ruim
Reservei uma cama de casal me colocaram em duas de solteiro depois uniram as camas mas ficou na frente dos criados mudos
เข้าพัก 6 คืน, พฤศจิกายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Steven
20 ก.ย. 2023
It's quite far away from any attractions. Food option is not appetising.
I stayed at the property while attending a conference there. The facilities and staff were excellent for the purpose. Overall, everything at the hotel was fine except for dinner at the restaurant. It took over half an hour to receive the dish I ordered and some people at my table had to wait even longer.
The floor carpet was so old that it was dusty and the towels smelled of mold. I do not recommend this hotel
เข้าพัก 2 คืน, พฤศจิกายน 2022
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jody
16 ก.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff always wanting payment before we had finished meals.
Toilet blocked regularly, toiletries not replaced.
Bed and room comfortable, TV had only instructions in Bahasa.
SPA advertised has not been available for a long time, so it is wrong to advertise a SPA massage service, as this was one of the reasons we selected the hotel.
The other was the GYM, very good service but, not run directly by the hotel and only one guest from each room can use the gym, and then only once per 24 hours. This is not expectable. The basic stuff was fine and breakfast was quality, but we can do better for the price in Sanur. Ideal for Indonesian conventions not not for other types of guests.
เข้าพัก 3 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
ROBERT BRIAN
15 ส.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
POSSIBLE CREDIT CARD FRAUD. I stayed there on January 23rd to january 27th 2023. At that time the hotel scanned my credit card to secure a deposit. They correctly withdrew my expedia bill. with which I have no issue. However 5 additional amounts accounting to 80702 JPY were withdrawn against google ads exactly at the time I stayed there. The hotel was the only institution to physically touch my card in the previous two months. I used it on the 25th in Ubud and it cannot be that restaurant as the amounts were withdrawn beforehand. I approached the hotel to report the possibility that fraud has been committed by one of their staff. I contacted Google ads and they confirmed the card details were used by a third party (indonesian name gmail starting with S). Their accountant basically just said they have secure systems and their hotel does not record credit card information, This is PATENTLY untrue because I was shown a print out of my card details (name, number, expiry and PIN) printed on a paper. This can ONLY be done if my information was stored on their system. DO NOT LET THEM SEE YOUR CREDIT CARD
I am still awaiting a satisfactory result from their accountant.
When I arrived I was quickly unsold because I was told that the first room that was on Hotels.com was only available to smokers. Then after paying more they made me wait for 20 minutes to “prepare the room.” Finally, I get to the room but it was super hot! Couldn’t find the AC for awhile. Had to search. Finally, found one of them but it didn’t work. The other one blew very weak. I asked for help. They sent an engineer. Long story short... 4 hours later, the engineer still couldn’t fix it. I was so weary at that point that I felt unwell. I finally just told the front desk that I couldn’t take it anymore and needed to find a new place. At that point they were very polite. And totally admitted they messed up. But it was too late.
Poorly lit room, unsuitable for business traveller
Not suitable for business travelers. The living area is too dim and impossible to do any work.
No bottled water was provided, guests need to do self collection of water from a water dispenser.
We really had a pleasant stay. Staffs are very friendly and accomodating. There’s a wide selection of food in the buffet breakfast. and to our surprise the hotel gave us a free room upgrade. Overalll it’s nice hotel.
เข้าพัก 7 คืน, กรกฎาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
24 ม.ค. 2019
Hotel restaurant had a generous menu but when ordering we were advised that only about 5 dishes were available including limits on how many of each dish we could provide. No choice as not many options locally as an alternative. Staff friendly and hotel condition was average. Location a bit too far from the city/airport.
No one came and picked us up at airport and we set that up when we made reservations.
เข้าพัก 1 คืน, เมษายน 2018
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Kenneth
6 ธ.ค. 2017
ชื่นชอบ: พนักงานและบริการ
Eh, just okay
Hotel was okay....the hotel put us into a smoking room initially and then moved "upgraded" us into a non smoking room. The AC in the main bedroom didn't work too well but the other room had a strong AC. The carpet was a bit soiled which requires some attention soon. The bathrooms were okay just to shower...wouldn't want to spend anytime longer in there. The bed was fairly large. The lighting in the room was horrible.
เข้าพัก 2 คืน, พฤศจิกายน 2017
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jacopo
17 ก.ย. 2017
ชื่นชอบ: พนักงานและบริการ
Sorry, not using it again
Great staff, one bedroom apt pretty spacious, not exactly in perfect conditions and not properly tidy.
I was facing the restaurant and pool, every morning at 8am loud music and screaming people bathing. Plus, gym nearby with absurd loud music until 8.30pm
First and foremost, what caught our attention was the politeness of the hotel staffs. They were very accommodating and make you feel right at home. From manager to waiting staffs everyone was very nice and friendly. The atmosphere was very calm and relaxed despite of being peak season in Bali . We chose the hotel for it's halal catering and alcohol free environment. The hotel transport is reasonably priced and will give you a peace of mind with a trusted and friendly hotel staff driving you around. Please be little cautious about renting a car with a driver as many a time these drivers will take you places you had no plans to visit. they make their money that way.
The hotel was very nice and the service was excellent. It was a little far from the Airport but close to my meetings. They were somewhat flexible with my checkout time which was helpful.