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"Rooms clean and tidy. Lots of complimentary tea and coffee. Friendly staff. Perfect for access to Chester, Cheshire oaks and Chester Zoo."

"The location was perfect for access into Betws-y-Coed. The room was clean and comfortable. Staff were very friendly and helpful. We finished off our stay with a lovely breakfast."

"Perfect for what we needed for an overnight stay in Chester, plus loads of great amenities. However it was very warm in the rooms but it was an exceptionally hot day"

"The shower in the room and wash hand basin were very small , other than that it was clean and tidy and the staff were excellent"

"The team were lovely and the food was excellent."

"The swimming pool is out of order at the moment. was not notified of this when booking only a couple of days before I arrived. I was allocated room 56. Make sure you don’t get this room unless there is a heatwave. It was so cold that I had to ask to be moved during the night. The radiator does not appear to work in the room. I stayed for 3 nights, two of which had road closures outside the hotel . On the Sunday the road was closed from 7 am to 1 pm so could not leave unless you walked - and...

"Dirty and tired room. No climate control so was like an oven and waited 2 hours for a fan after repeatedly being lied to by reception that someone was “on their way”. Rooms clearly don’t get vacuumed"

"I would definetly stay here again!"