Our facilities and the transportation were wonderful. I t was a bit discouraging that it took 2 hours before our luggage was delivered to our room
Yvonne
เข้าพัก 2 คืน, กรกฎาคม 2025
6/10 พอใช้
Ranjeet
เดินทางกับครอบครัว
19 ก.ค. 2025
ชื่นชอบ: ความสะอาด
Beautiful location. Thank you for helping out breaking the bag lock quickly. Room (especially bathroom) was dated and needs improvement. Front desk Staff attitude also needs improvement.
Ranjeet
เข้าพัก 3 คืน, กรกฎาคม 2025
6/10 พอใช้
Marla
เดินทางเป็นกลุ่ม
19 ก.ค. 2025
The property was fine. It was a bit dated and on the edge of shabby for the room condition and furnishings.
The bed was comfortable.
The front desk staff seemed unorganized and not real knowledgeable.
The wait staff were all excellent, the expeditors in the lobby were helpful and friendly.
Would highly recommend-we stayed one other place in Denali and the Holland America Lodge has all of the creature comforts and transportation everywhere you want to go.
We booked our stay directly and not through Holland America. Check in was easy, the lobby nice, but the restaurants did not seem very interested in serving us at 8:30 pm when dinner service ended at 10. Then when we got to our room in the Canyon lodge, we noticed the worn down state of the rooms. We had a thermostat that controlled nothing. We couldn’t even find a vent in the room. The bathroom could use some attention too. Hopefully Holland America can upgrade the rooms as they become more familiar with the property. The second day, we wanted to buy sandwiches from the cafe in the lobby at 12:30pm. There was a sign saying “will return”. We had to ask for the manager to look for someone after ten minutes went by and no employees appeared. It also seemed no one in the lobby knew what people across the hall were doing. Someone finally came and the sandwiches were expensive and not very good. The chocolate chip cookie was delicious. All in all, I think we would pay more to stay at one of the nicer properties next time.