4/10 แย่
Deborah
เดินทางเป็นกลุ่ม
22 ส.ค. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This was my second time visiting this hotel. I enjoyed it so much last year that I deliberately booked it again for this year. But I am disappointed. A few things that I did not appreciate were the terrible smell in the hallways from the carpet cleaner or plumbing. The prices for the meals were overpriced. Then on the early morning of my check out, The reception staff supposedly made a mistake on my final payment and did not charge for the last night of our stay. After I arrived at the airport, she called the cab driver and requested that I return to the hotel. My team needed to check in for our flight at that moment so I told her to have the hotel Email me the payment request with clear invoice details. Then she asked if I could just go to the ATM and pull out cash, and give it to the driver so he could deliver it to her. How unprofessional! I told her that was not possible. She asked if I could send the money to another member of our team who was about to check out a couple hours later. Since we are foreigners, there was no easy way to send money that way. In any case I requested an official invoice for the remaining payment. But when I returned home, I saw that my card was charged for over $700 for the last night Stay for four rooms. I still have not received an official receipt or invoice from the hotel despite my reaching out to them. Our team enjoyed the food and the massages were great, but this final transaction has made our stay quite disappointing.
Deborah
เข้าพัก 2 คืน, สิงหาคม 2025
