We stayed three separate times and each time was a great experience. The last time the room was a little older than our first 2 rooms, but even with a not as nice 3rd room we still had an amazing stay. The beds are comfortable, the showers are heavenly, the food is diverse and delicious. Absolutely worth the money for the buffet breakfast. I went to the spa and got the hibiscus body massage and it was very relaxing and the masseuse was professional and very good at her job. Most importantly all the staff are extremely caring and kind people and that's what really made our stay the best. I will absolutely stay again.
The hotel experience was very good. The approach road just outside the hotel is a bit unclean and needs care as you can lots of stray dogs around. Inside the hotel the service and rooms was very good.
Yes - the spa was wonderful. Massages in India range around $35 and they are WONDERFUL. Do it!
Loved the breakfast items - good start for the day. The hotel however is in a part of Delhi that is far from everything. We had to drive 45 -75+ mins to go anywhere. But I saw that with everything we did so the traffic had a lot to do with the transportation challenge.
definitely not a 4 or 5 star hotel, very dated and much need of a refurb. Staff were very friendly but the hotel itself was very poor horrible smell in room and corridors booked for 4 days had to leave after 2 nights
The hotel is not worth a 5 star category. The breakfast spread was too little for a 5 star category hotel.
Overall not a value for money.
The hotel also lacked in hospitality of its staff.
Don't waste time and money staying at this place, most rude and cocky staff and management. They have ruined the standard of Park Plaza chain.
Also bathroom has mold and rooms stink, tools are old and dirty. Cups and plates are chipped .
Can't bring anything management attention because they have their head's in the cloud.
HORRIBLE IN ALL STANDARDS.
Check-in: Unruly, Unprofessional staff, kept us waiting as the Hotel front desk is not even inclined to overcome their interpersonnel issues. Fingers crossed for the family stay I booked with the property.
Buffett: Not worth a penny. Food quality was below average. Long wait as the hotel could not even handle a small group and simole requests, let alone the tush hour. Mosy of the staff seem not even interested to entertain a few simple requests.
Checkout: System was down for morenthan a day and had to bear the brunt of disreslectful staff.
Terrible manager and supervisor.
Double charged me, lied about our agreement, involved police and lied to them as well, however, the police caught them in their lies.
Hotel Manager Pankaj and Restaurant Asst. Manager Yogesh are ready to help the guests when required. All staff members are friendly and supportive. They understand the concerns and work to resolve them in a timely manner. I have stayed at the Park Plaza and will stay again when I visit Delhi, India.