2/10 แย่มาก
GAJAPATHI RAO
เดินทางกับครอบครัว
28 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My experience at this hotel was extremely disappointing. The airport shuttle they arranged dropped us at the hotel reception, only for us to be told that our booking was not available. They then drove us to another location, but even that property didn’t have our booking. Only after we pushed strongly did they bring us back to the original hotel, where they suddenly “found” the booking. I have no idea what was going on, but the whole process felt careless, confusing, and highly unprofessional — especially when traveling with senior citizens at midnight. It took us hours just to settle into a room.
The room itself was dirty, had a strong unpleasant smell, and looked nothing like the photos advertised online. Despite all the inconvenience and unhygienic conditions, the staff offered no apology, no compensation, and no acknowledgment of the issues. It genuinely felt like a setup where guests are shuffled between multiple connected hotels without any transparency.
To make things worse, Expedia tried contacting the property for an explanation and refund, and the hotel outright denied everything.
I would not recommend this hotel to anyone.
GAJAPATHI RAO
เข้าพัก 1 คืน, พฤศจิกายน 2025