2/10 แย่มาก
jessica
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม, เดินทางกับคู่รัก, เดินทางกับครอบครัวและเด็กเล็ก
20 ต.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
First of all what free breakfast? Secondly the front desk was incredibly RUDE they cried over an incidental hold saying my card was declining WHILE I WAS CURRENTLY USING IT!!! they made me stand at concierge and fix it after telling them I’ll be right back I have to go to AG to get my kids food that’s been ready for 25 mins now they refused to let me go which resulted in me having to pay for food my kids WOULD NOT EAT because it was freezing cold so paid double for dinner that night WITH THE SAME CARD THEY CLAIMED WAS DECLINING … now I paid enough money for two nights there and it still would’ve been cheaper to book a 4 night cruise for four. That doesn’t include the amount of money we spent in food and beverage during our stay and here they are crying over a That doesn’t include the amount of money we spent in food and beverage during the two days of our stay . The staff was RUDE and out of line .. remember people this is a 4 diamond Forbes rated resort…. So shame on Forbes as well. And my SOUTH TOWER unit was visibly filthy but that was the least of my worries after humiliating me in the lobby in front of a huge group that was in house… so yeah that was nice! The director of ops and the GM have not even addressed this issue OR responded to my email. So yummy that left such a great taste in my mouth lol NOT! We had next weekend booked there as well but NATURALLY I canceled that. They don’t deserve the clientele I bring there nor my money. Shame on you HBR
jessica
เข้าพัก 1 คืน, ตุลาคม 2025
