โรงแรมนี้ตั้งอยู่ในบริเวณฟาร์นอร์ทดัลลัส ภายในระยะ 5 กม. จากร้านค้าที่ Willow Bend, ประสบการณ์ Crayola และQuorum Park ส่วนพิพิธภํณฑ์ Mary Kay และสวนสาธารณะ Addison Circle อยู่ห่างจากโรงแรมไปไม่เกิน 5 กม.
I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Taja
16 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
เข้าพัก 1 คืน, พฤศจิกายน 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Jonathan
7 มิ.ย. 2024
Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Very disappointed with this property.
Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue.
Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar.
Do not recommend!!
No one at the front desk
My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck
The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
When i was trying to check in. I stood at the front desk for 15 mins and no one was there. I ended up calling the hotel for someone to come to the front desk. I finally got my room and then the pillow was no clean. It had makeup on it. So i went back to the desk to ask for a new pillow case and had to wait again. She finally came back and then didnt believe me about the pillow. So she went to the with me to the room so i could show her the pillow. So i showed her the pillow and she finally decided to change the pillow case