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Santa Lucia House - Forum

4.0 star property
Santa Lucia House - Forum offers genuine comfort with attentive hospitality in Downtown Cuenca, where guests enjoy a sunny terrace and English breakfast

Choose dates to view prices

This upscale retreat in Downtown Cuenca offers a peaceful terrace for relaxation and a satisfying English breakfast. Travelers appreciate practical amenities like WiFi, luggage storage, and 24/7 front desk service, with many noting the exceptionally helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Bar
  • Housekeeping
The current price is ฿1,717
฿1,888 total
22 Jun - 23 Jun

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About this property

Santa Lucia House - Forum

  • Upscale hotel located in Downtown Cuenca
  • Take advantage of free English breakfast, a terrace and a bar at Santa Lucia House - Forum. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), tour/ticket information and a water dispenser
    • 1 meeting room, a front desk safe and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at Santa Lucia House - Forum offer comforts such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch flat-screen TVs with premium channels
    • Heating, daily housekeeping and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 24 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Frequently asked questions

Is Santa Lucia House - Forum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Santa Lucia House - Forum?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Santa Lucia House - Forum on 22 Jun 2026 start from ฿1,717, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Santa Lucia House - Forum?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Santa Lucia House - Forum?

Check-in start time: 3:00 PM; check-in end time: 10 PM.

What time is check-out at Santa Lucia House - Forum?

Checkout is at noon.

Does Santa Lucia House - Forum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 24 per vehicle applies.

Where is Santa Lucia House - Forum located?

Located in Downtown Cuenca, this hotel is steps away from Plaza Rotary Market and Civic Plaza. Calderon Park and Church of Santo Domingo are also within 10 minutes. 14n - Antonio Borrero Station is only a 2-minute walk and Gaspar Sangurima Tram Station is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 384 out of 509 reviews
Rating 8 - Good. 84 out of 509 reviews
Rating 6 - Okay. 22 out of 509 reviews
Rating 4 - Poor. 9 out of 509 reviews
Rating 2 - Terrible. 10 out of 509 reviews

Reviews

Verified

10/10 Excellent

Rembrandt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were courteous and helpful, the living space was well-kept and clean, and the atmosphere was wonderful.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service including breakfast
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to stay. It’s close to the center of the city, it’s clean and the staff is sweet. Highly recommend!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
This place was great! Helpful staff, clean rooms and perfect location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Ideally located for the centre of Cuenca, good breakfast, comfy bed and a good shower en suite.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
The room and common areas were super clean and well maintained. The staff was super friendly, attentive and helpful with our needs. Fresh made to order eggs and fresh baked bread at breakfast was a plus.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

CLEMENTE

Liked: Cleanliness, amenities, property conditions & facilities
All the employees very helpful and friendly, breakfast really good and delicious, room very clean with everything needed.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is a beautiful and charming example of colonial Spanish architecture, complete with two enclosed "courtyards". The complimentary breakfast included eggs with choice of veggies and preparation, yogurt with copious fresh fruit and granola, a selection of fresh breads, fresh squeezed fruit juice, and choice of delicious coffee or hot chocolate. The staff members were very friendly and helpful; most spoke English, all spoke Spanish. The location was within several minutes walking distance of the center of the Historic District (restaurants, cathedrals, museums, markets).Our room was small but we managed nicely with creative use of the closet, bedside tables, and bathroom storage.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained place. Staff is super friendly and helpful. Breakfast has standard options and rooms are made up every day.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was and is still great, and I extended my stay. Staff are professional, friendly, and helpful. Many different places to eat and other shops/items are in walking distances.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The room and all the hotel areas were very clean. The breakfast was varied and good. The hotel area is congested and too close to the market. Commercial area.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean and well maintained. Staff is friendly. Free breakfast is very satisfying. Only drawback is the noisy wood floors make it hard to quietly walk around at night, but not a deal breaker.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities
Staff. Room. Location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden jewel in colonial Cuenca. Clean and comfortable room, wonderful and helpful staff and a location that is close to shops, restaurants and the famous Cuenca Cathedral.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Lucía House - Forum hotel Cuenca

Santa Lucía House in colonial downtown Cuenca is a gem. A beautiful classic home transformed into a beautiful hotel. The team members of this hotel are outstanding!!!!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No car Excelent Breakfast
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Elssye Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and beautiful place to stay. Like a home away from home. Great place and very central in the hearth of the Cuenca City. We love this hotel.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Both the Hotel, and especially the Staff - provided outstanding customer service!!!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Charles D

Very clean and comfortable. Staff were extremely friendly and helpful. Great location, within walking distance of most major sites of interest.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Tannya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome place. A small beautiful boutique hotel in a great location in downtown Cuenca.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, fantastic people, fantastic free breakfast!
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very cozy, well maintained, friendly staff
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities
Nice hotel in a good location
Stayed 1 night in Nov 2023