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Casa Firenza

4.5 star property
Luxury hotel connected to a railway/underground station in Cuenca with 2 restaurants

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Photo gallery for Casa Firenza

Basic Quadruple Room | 1 bedroom, minibar, in-room safe, individually decorated
Deluxe Studio Suite | Bathroom | Shower, rainfall showerhead, slippers, towels
Comfort Studio Suite | 1 bedroom, minibar, in-room safe, individually decorated
Deluxe Studio Suite | 1 bedroom, minibar, in-room safe, individually decorated
Deluxe Studio Suite | 1 bedroom, minibar, in-room safe, individually decorated

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Single Room

Highlights

Individually decorated
Heating
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Bathroom | Shower, rainfall showerhead, slippers, towels

Classic Double Room

Highlights

Individually decorated
Heating
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Electric kettle
  • Sleeps 3
  • 2 Queen Beds

View all photos for Basic Quadruple Room

Basic Quadruple Room | 1 bedroom, minibar, in-room safe, individually decorated

Basic Quadruple Room

Highlights

Individually decorated
Heating
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Electric kettle
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | 1 bedroom, minibar, in-room safe, individually decorated

Comfort Studio Suite

Highlights

Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

What's nearby

  • Calderon Park - 1 min walk - 0.0 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Plaza Rotary Market - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km
  • Alejandro Serrano Aguilar Stadium - 15 min walk - 1.3 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 9 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Negroni - ‬1 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Le Bistro - ‬2 min walk
  • ‪La Creme - ‬1 min walk

About this property

Casa Firenza

Luxury hotel located in Downtown Cuenca
A free daily manager's reception, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Casa Firenza. Treat yourself to a massage or other spa services. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities such as 2 bars.
Other perks include:
  • Concierge services, coffee/tea in reception and tour/ticket information
  • A computer station, a 24-hour front desk and a lift
  • Luggage storage
Room features
All rooms are individually decorated, and include comforts such as heated floors and laptop-compatible safes, as well as thoughtful touches such as free WiFi and computer monitors.
Other conveniences in all rooms include:
  • A personal chef and irons/ironing boards
  • Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, heated floors and eco-friendly cleaning products

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 500 metres
  • Onsite parking available only on request
  • Onsite parking options include a carport

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium satellite channels
  • Streaming services

Food and drink

  • Chef service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Cleaning products are eco-friendly
  • Computer monitor
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Printer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Firenza?

There is free parking nearby.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Casa Firenza?

Checkout is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this luxury hotel is steps away from Calderon Park, Esqueletologia Museum and New Cathedral of Cuenca. Convent of the Assumption and Church of Santo Domingo are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Casa Firenza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

9.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Fabian

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...

10/10 Excellent

LIZARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Santiago

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023