"My partner was unable to get into the room as i booked it , they needed my ID
Was stuck in traffic .
He waited an hour in the lobby
Love the hotel ckean ,nice bed ,lovrly shower
Stayed here before"
"Could do with a bit of a paint but generally very clean . Breakfast very good . Staff brilliant and helpful. Used this hotel several times in the past and would definately use it again. Pity they couldnt stop the rain during our visit 😁"
"Another fantastic stay at this hotel. Staff were amazing as always. Breakfast is wholesome and top rated. Good location to visit places in Suffolk and Norfolk. Will keep visiting every year!"
"Great refurb, lovely staff. I liked the prior interior but this is a very comfortable upgrade. Good location short walk from train station and also into town. "
"The property is very old (16th century)and full of character.
Each and every member of staff that we met during our 2 day stay were very friendly, attentive and welcoming.
The food was great. "
"Looks like it has recently been redecorated, simple and pleasant style. Staff all very friendly and helpful. Breakfast items available to help yourself if leaving before official breakfast time. I’ll be staying again "
"Comfortable room with excellent tea making supplies - and a good sized mug each! The floor fan was useful as it was very warm. The hotel kindly allowed a later check out with a prompt and polite response to our request. Check in was efficient and simple. The evening meal was superb - great value and the pavlova! Wow! Chef’s kiss! All in all - a beautiful historic building and a really enjoyable stay. We will return I am sure. "
"We had a very pleasant stay. Every member of staff seemed to go out of their way to be helpful. Our room was clean if a little dated and the bed was extremely comfortable .. We enjoyed using the pool and the changing room was fine. We did not have pound coins for the lockers and the hotel is cash free. Maybe advise guests on check in to bring a coin?
Food choice was limited but we enjoyed our dinner . Breakfast was fairly standard but plentiful and well organised
We would stay again"
"This beautiful, comfortable Hotel is in the heart of Saxmundham, moments from the station. The Helpful Staff, Callum, was wonderful. Everything was clean and comfortable. I would stay again."
