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"I loved staying in this hotel"

"My daughter left her watch at the pool and someone turned in the watch. The front desk had it and returned it to her. Great service. Furniture needs some talc but overall it was a great place to stay."

"Room was dirty. Bathroom, around the sink had a buildup of dust. I took pictures and showed the front desk worker. The shades are electric and did not work"

"Okay rooms"

"Everything was very nice from the check in to the check out. Clean, quiet and close to all the all the places I wanted to visit"

"Clean room Staff Breakfast Parking"

"The issue we had was the bath water was cold and wouldn’t get hot at all the whole stay, we told the staff and it was nothing they could do.we had to shower and bath in cold water "

"Property was very nice, clean and safe. Close to several places for food, shopping and nightlife! The amenities are excellent. Especially the TUB!"

"Excellent stay…"

"Completely insensitive and dismissive front desk person accommodating a reservation error. Unwilling to help or work with me. I guess business is so good you don't care about making guests happy. Won't be going there again. There are plenty of other hotels in Frisco/Plano Tx."

"The hotel and rooms were clean and nice. The staff is friendly and attentive. I did not give 5 stars because the bathroom needs to have brighter lighting. There is one 12" LED light above the sink that is very dim. I couldn't imagine someone trying to put on makeup because it was so dark. And the water pressure in the shower was too low. It needs to be adjusted."

"Great location, superb ambience, and excellent cleanliness. Staff service was top‑notch. However, despite booking an all‑inclusive package with breakfast included, I was still charged for my kids’ breakfast. That experience ruined the stay, and I will not return."

"Very nice hotel with pleasant front desk staff!"

"Cleaner knock at our door at approximately 9:00am even though checkout was at 11:00am. Was extremely upset about that."

"One of the beds not cleaned. There was some dust inside of the bed."

"All good"

"The room was ok there was a couple of items due for the trash when we got there, but it wasn’t a big deal. The staff were extremely helpful and nice! Breakfast was great! The parking was extremely high in cost, I didn’t expect to pay for parking but I’m glad I had money for incidentals."

"Great location"

"Not big on hotels to start with but i enjoyed the amenities. The bed was not acquired as it was too hard, the sheets had different color stains on them too. I’d much prefer an air bnb for the cozy side of staying."

"Room was spacious and the staff was very friendly!"