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"the room was clean and the staff was friendly."

"My husband and I stayed over the July 4th weekend. Staff were very friendly and helpful. Breakfast buffet was good. Some of the items were lukewarm and the yogurts were frozen. Room was clean. The bed was comfortable. Only recommendation would be for better pillows. The pillows were very small and flattened easily. Overall, very nice stay and would go back again/ recommend to family and friends."

"Affordable and clean"

"For starters the staff was very pleasant, room was clean, bedding was excellent, no issues with parking. Having a breakfast at the hotel is perfect and the choices were great for the days we stayed."

"Breakfast was not good"

"Very nice and quiet. Rooms are very welcoming."

"This motel met our needs. It was clean and well maintained. We were there to sleep. I would stay there again."

"Room was very nice Pool and hot tub were great. Staff lady that checked us in was amazing"

"Great location. Quiet. Beautiful room with everything available, couch,TV,frig, microwave,lotions,etc. And cookies in the lobby."

"The elevator was broken but staff said it wasn’t so I got stuck in it. The hallways were nasty with horribly stained carpets. We reserved an ADA room but were given a regular room so we had to go back to desk and switch. Then room was by an outside door was frequently used and it was very noisy at night!"

"Clean friendly service"

"I loved hot tub and pools. Bath robe and slippers were shortage."

"Gd"

"The good : well located with easy highway access to Route 81, Watertown, Sackets Harbor, and the Thousand Islands region within 10 to 25 minutes. Reasonably comfortable rooms. Good desk staff (when they are there). The bad: continental breakfast was poor. No breads of any kind. No fruits. Bitter Coffee. The desk staff often not there. Sought towels at 10pm. Rang the service phone at desk. No one came after over 5 minutes. I finally roamed till I found a guy. Internet wifi was...

"VERY, very basic. I thought the bed was gonna break. There was an outlet right over the headboard that was being pulled so tight that the item plugged into it was pulling it sideways and out of the wall. Looked dangerous. The floor slanted and felt hollow underneath. The towels did not smell clean."

"Not great"

"Accueil désagréable, entrée, réception et chambre très mal propre. Odeur épouvantable corridor et chambre. Draps et couvertures mal propres. Rideaux de douche et fenêtres défait. Toiles d’araignées dans la chambre, miroir bariolé. Pas de verre ( même plastique) pour se brosser les dents. Brûlures de cigarettes dans les draps. Expérience horrible."

"Location location… beautiful views. Gracious and accommodating dining staff. Food was great. The grounds were kid and kid at heart friendly. Outdoor games. The porch! I can’t say enough good things."

"I rarely leave bad reviews, but my stay at Candlewood Suites Watertown was honestly very disappointing. Carla at the front desk was kind and accommodating, and she was probably the only positive part of the experience. The room smelled terrible, like a closed unused room full of dust and mold. There were spider webs everywhere, flies inside the room, and the living room area smelled very bad, like it had not been cleaned or used properly for a long time. The curtains were broken, the windows...

"Very nice hotel in a great location. Staff was very helpful and attentive. Can’t wait to return when the third floor renovation is complete. The town is small but beautiful and has a rich history."