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Reviews of Hampton Inn Concord

2.5 out of 5
Hampton Inn Concord
1785 Pine Street, Concord, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 50 out of 62 reviews" "
Rating 8 - Good. 7 out of 62 reviews" "
Rating 6 - Okay. 3 out of 62 reviews" "
Rating 4 - Poor. 2 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah Jane, Moreno Valley

Travelled with family
Noisy upper floor.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer, Las Vegas

Business traveller
Liked: Cleanliness, amenities
Really nice, clean, quiet hotel. Perfect for a night before court.
Stayed 1 night in May 2024

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. Breakfast options were great. Hotel was very quiet.
Stayed 2 nights in May 2024

8/10 Good

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wolf

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early morning on a Saturday and were greeted by the staff. They quickly got us squared away, told us about the breakfast schedule and we went to sleep. The breakfast was more than adequate with many choices of eggs, bacon, sausage, oatmeal, different bakery items, juices, coffee, and cereal.
Stayed 2 nights in May 2024

10/10 Excellent

yvonne, kerman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly staff. We enjoyed our stay!!
Stayed 1 night in May 2024

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very clean, new property.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is new, very clean and convenient to the Fwy, gas stations and dining options. Beds were very comfortable. Front desk staff, Bri and Sonya were very welcoming. It’s a bit noisy because of proximity to the fwy.
Stayed 1 night in Apr 2024

10/10 Excellent

Ramzy, FRESNO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was newly built, so it was very clean and fresh. There wasn't a lot around it as far as restaurants, but it was a short drive to lots of food options and shopping. The staff was very cordial when we checked in.
Stayed 1 night in Apr 2024
Response from Nell B. on 22 Apr 2024
Thank you for the feedback, We are glad you had a nice stay with us.We look forward towards your next visit with us.

10/10 Excellent

Paulo Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Asihia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and breakfast was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and their suggestions for dining options! Very friendly and welcoming!
Stayed 1 night in Mar 2024
Response from Nell B. on 22 Apr 2024
We appreciate your business and your positive feedback!We hope to see you again in the future.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nell B. on 22 Apr 2024
Thank you for staying at Hampton Inn Concord!We hope to see you again!

10/10 Excellent

Shirley, Palmdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk are all nice and has a great customer service!
Stayed 2 nights in Feb 2024
Response from Nell B. on 22 Apr 2024
Thank you for your positive review and for recommending us to others.We hope to see you again!

6/10 Okay

Millicent

Travelled with family
Liked: Staff & service, amenities
Our stay at the Hampton Inn Concord was just so so. Initially, the closet/bathroom sliding door was stuck on the closet side. The door had jumped over the stopper and couldn't slide correctly over to the bathroom door side. The outlets near the lamps did NOT work. We had to use the outlets on the clock. The front desk people were very nice and friendly.
Stayed 1 night in Feb 2024
Response from Nell B. on 22 Apr 2024
Thank you for your recent review on our hotel. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at Hampton Inn Concord. We have shared your comments to our team and we are working hard to ensure this kind of things to not happen again.We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!!
We really appreciated the great customer service especially from the Manager, Paul, who made our birthday weekend wonderful!! Overall, the staff was friendly and helpful. Rooms were clean and had all modern decor (been open since Sept. 2023). Breakfast was good too! Hot food like mini omelets, sausage or bacon and potatoes or hashbrowns. Not noisy either even though the freeway was close. Loved the fitness center that had a Peloton bike and free weights! We also were able log on to our Netflix account to watch movies on their TV. We would definitely book again!!
Stayed 2 nights in Feb 2024
Response from Nell B. on 21 Apr 2024
Thank you for the great review and rating of our hotel.Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. We look forward towards your next visit with us.

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from Nell B. on 18 Feb 2024
Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at Hampton Inn Concord. We are very glad to see you were satisfied with your overall stay. We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and staff was friendly. Breakfast buffet was also good.
Stayed 1 night in Feb 2024
Response from Nell B. on 18 Feb 2024
Thank you so much on your recent visit with us!Your feedback is important and we value all our guests input, we are grateful for you letting us know.We look forward towards your next visit with us.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Nell B. on 18 Feb 2024
Thank you so much for staying with us!We hope you had a wonderful stay and we look forward to seeing you again.

8/10 Good

Kelly

Stayed 1 night in Feb 2024
Response from Nell B. on 18 Feb 2024
Thank you for staying with us!We look forward to seeing you again

10/10 Excellent

WILLIAM, MCKINLEYVILLE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fairly new, most other motels are getting run down.
Stayed 1 night in Feb 2024
Response from Nell B. on 18 Feb 2024
Thank you for the great review and rating of our hotel.Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. We look forward towards your next visit with us.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute hotel; parking was only $10 a night, which is excellent for the Bay Area (we live in the Bay Area but were celebrating a birthday with a stay at the Hampton Inn). Friendly staff and a nice gym!
Stayed 2 nights in Feb 2024
Response from Paul Gaines on 7 Feb 2024
Thank you Melissa for the kind words about your stay here at the Hampton here in Concord . I forwarded your message to the staff and we all look forward to your next stay.

10/10 Excellent

Dahlila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night clerks Sonia and Loa made check-in the best experience I’ve had in a long time. These ladies were so kind and helpful. I would definitely be staying again just based off the interactions with them. Thank you Ladies for making my night.
Stayed 1 night in Feb 2024
Response from Paul Gaines on 7 Feb 2024
Hello Dahlila that you for staying with us as well as the kind words about the girls. They really appreiciate your kind words . We look forward to your next stay here at the Hampton!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great wonderful hotel. New!
Stayed 1 night in Feb 2024
Response from Paul Gaines on 7 Feb 2024
Thank you so much for your kind review ! We look forward to your next stay!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a room with a tub and was not given one. They said they were all full.
Stayed 1 night in Jan 2024
Response from Nell B. on 15 Jan 2024
Thank you for your recent review on our property. Customer feedback is very important to us and we appreciate you taking the time to let us know about your experience during your stay. Please accept our apologies for the issues you noted with your guest room. I do encourage you to reach out to me at nell.bilano@hilton.com so we can discuss what happen with your booking.Again, thank you for staying with us. We hope to see you in the future!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nell B. on 15 Jan 2024
Thank you so much for your feedback and we hope to see you again in the future!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly and Clean
Very pleasant service and atmosphere. Beds are comfy. Everything clean and quiet. Breakfast omelettes and coffee were tasty before hitting the road. Our little Shih Tzu came with us. It is a pet friendly hotel. It cost another $75.00 for a little dog that slept in his own bed for a total of ten hours. Almost perfect stay.
Stayed 1 night in Dec 2023
Response from Nell B. on 15 Jan 2024
Thank you for the great review and rating of our hotel.Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. We look forward towards your next visit with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nell B. on 15 Jan 2024
Thank you for the feedback, We are glad you had a nice stay with us.We look forward towards your next visit with us.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and great staff/
Stayed 1 night in Dec 2023
Response from Nell B. on 15 Jan 2024
Thank you so much on your recent visit with us!Your feedback is important and we value all our guests input, we are grateful for you letting us know.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent! Sonia was awesome! location was good right off the freeway. Cleanliness A . Brand new hotel , place was fresh and clean!
Stayed 2 nights in Dec 2023
Response from Nell B. on 22 Dec 2023
Greetings from Hampton Inn Concord! Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your overall stay! We look forward to welcoming you back.

10/10 Excellent

Ramiro E.

Stayed 2 nights in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you for the feedback, We are glad you had a nice stay with us.We look forward towards your next visit with us.

10/10 Excellent

harsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you for the great review and rating of our hotel.Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. We look forward towards your next visit with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at Hampton Inn Concord. I was glad to know you found our hotel accommodations and service staff, to be a plus for you. Our goal is to provide exceptional service on each and every visit you have with us. Thank you for recommending us to others.

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you so much on your recent visit with us!Your feedback is important and we value all our guests input, we are grateful for you letting us know.We look forward towards your next visit with us.

10/10 Excellent

Victoria

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly and helpful. It made the stay very comfortable and pleasant for us. The hotel is very clean. The free breakfast is amazing. Thank you Hampton Inn!!!
Stayed 9 nights in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you for the great review and rating of our hotel.Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. If there is anything we can improve on, please do not hesitate to let us know.We look forward towards your next visit with us.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
The person at the front desk was friendly and helpful and the room was modern and very clean. The only negative was the body wash was empty in the shower.
Stayed 2 nights in Nov 2023
Response from Nell B. on 22 Dec 2023
We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at Hampton Inn Concord. Thank you for recommending our hotel to others. We look forward to welcoming you back.

10/10 Excellent

Marisol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, especially Kaelynn at the front desk. Clean rooms.
Stayed 2 nights in Nov 2023
Response from Nell B. on 22 Dec 2023
Greetings from Hampton Inn Concord! Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your overall stay. Thank you for recommending our hotel to others as well. We appreciate your business and look forward to welcoming you back.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Both women who were working the front desk at night during check in and in the morning at check out were very helpful and nice. Will be back!!
Stayed 1 night in Nov 2023
Response from Nell B. on 22 Dec 2023
Thank you for the feedback, We are glad you had a nice stay with us.We look forward towards your next visit with us.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 1 night in Oct 2023
Response from Nell B. on 22 Dec 2023
Thank you for your feedback! we hope to see you back in the near future.