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"I have left a matters that need to be attended to with the room that we were allocated with the staff at the Charbonieer"

"OK. I want to give a better review than I am giving, but I just cant. The place is run down - it was clean, but very tired. Mattresses were the real cheap - old spring type and we could feel every spring. The main bedroom - I couldn't use because there was no power near the beds, so I had to sleep in a single bed to be near a power point. Room had little more going for it except a very basic place to park your head. Location is great, but the place really needs work. The staff were friendly -...

"Excellent place to stay"

"Great position. Friendly, helpful staff"

"Just too far out from the Main Street."

"Great place enjoyable "

"This hotel is outdated and poorly maintained. Although it’s marketed as a full-service hotel, housekeeping isn’t actually provided - despite a sign in the room directing guests to call reception for it. When we called, our request was ignored. We also found bugs in our bed and reported it, but nothing was done. I’d strongly recommend avoiding this hotel; it falls well below acceptable standards in Australia."

"Clean room and helpful staff."

"Stayed at the Elysia part of the resort, will def be going back, the room was clean and spacious. The views of the valley were gorgeous."

"The room was so spacious and very comfortable. A new hot plate wouldn't go astray."

"Beautiful elegant room and a super comfortable bed. The grounds and gardens were delightful. Our host was lovely and helpful. My only negative is the horrible acrylic blankets on the bed, hot and uncomfortable to sleep under. We will be back with byo blankets."

"The hotel is in a quiet ,well maintained area ,very handy to the vineyards. It is a period convent and is a great place to stay. Staff are very friendly and welcoming. Breakfast is excellent. Very highly recommended."

"Lovely outlook, private villa, plenty of space, thoughtful provisions."

"We had a great stay ! Thank you !"

"Great hotel, clean but a little dated. Breakfast was ok, not a lot choice and staff were slow but helpful."