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Reviews of Springhill Suites by Marriott Columbia near Fort Jackson

2 out of 5
Springhill Suites by Marriott Columbia near Fort Jackson
170 E Exchange Blvd, Columbia, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 175 out of 210 reviews" "
Rating 8 - Good. 20 out of 210 reviews" "
Rating 6 - Okay. 5 out of 210 reviews" "
Rating 4 - Poor. 5 out of 210 reviews" "
Rating 2 - Terrible. 5 out of 210 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Edward, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always enjoyable to stay at a brand new facility which has all the amenities and easy to get to.
Stayed 1 night in May 2024

10/10 Excellent

Daniel or Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late arrival and staff very friendly and helpful as well as safe area and clean room.
Stayed 1 night in May 2024

10/10 Excellent

Byron, Morristown

Stayed 1 night in Apr 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being from out of state the location of this hotel was rather nice for the purpose of visiting fort jackson for family day and graduation very easy to get to base. The room was emmaculate and all of the amenities were superb! The beds are super comfy and the pillows are the best! Would definitely stay again!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, clean, and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. The breakfast was really good
Stayed 1 night in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel! The layout of the room is great with the desk area in the middle of the room with a bright light, and the bathroom is so modern. Great place.
Stayed 1 night in Mar 2024

10/10 Excellent

Quinterria

Liked: Amenities
Very clean and quiet. The staff was very nice as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Rilwan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Renee A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 2 nights in Nov 2023
Response from General Manager on 12 Mar 2024
Thank you for your review. We look forward to seeing you again soon!Lisa

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was very clean and quiet.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for your review. We look forward to seeing you again soon!Lisa

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the size of the queen suite.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for your review. We look forward to seeing you again soon!Lisa

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for your review. We look forward to seeing you again soon!Lisa

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was beautiful a lot of very nice amenities but the staff …. Wow definitely did not do the hotel any justice. They were horrible. Checking in was a nightmare and when I was checking out at 6:30 am there was a line of people, angry people waiting saying there was no one there. I went to the lady taking care of the breakfast and asked her if there was anyone working the front desk and she checked. She went back behind the wall came back and told us someone would be out in a few minutes. There was someone back there the whole time! Ugh. How rude. I just left my key cards on the desk and left angry. As did many others.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Hi Vicki - Thank you for being our guest. I'd like to apologize that your check-in/check-out experience was not as pleasant as it should have been. I hope you give us another chance the next time you visit Columbia. Please reach out to me directly if I can be of assistance.Thanks again,Lisa Yilmaz

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Hi Derick - Thank you so much for your review. We hope to see you again soon!Lisa Yilmaz

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Hi Kelly - Thank you for being our guest. We hope to see you again soon!Lisa Yilmaz

4/10 Poor

Tanisha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Engineered poorly
Hotel was very clean. The rooms are dark as there isn’t an overhead light. The shower glass door allows water to leak onto the floor. There’s no shelf/seat in the shower if you want to shave your legs. The placement of the tv in the room is really odd…
Stayed 3 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Hi Tanisha - Thank you for being our guest. I will pass along your feedback to our "above property" partners so they are aware of your concerns. Please reach out to me directly if you would like to discuss.Thanks again,Lisa Yilmaz

10/10 Excellent

stephen, Cutler Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 2 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Hi Stephen - Thank you for your review of our hotel. We look forward to seeing you again soon!Lisa Yilmaz

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel
Enjoyed our one night stop over stay enroute to Florida. Conveniently located on Interstate. Room modern and very comfortable. Bathroom and walk in shower great. Breakfast selection and quality above average. The coffee selection could be improved, bold brew weak and tasteless. This from an experienced coffee expert. The parking fee and commerce fee should be removed. It has the appearance of making property look cheap. Overall very good stay.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Hi Michael - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

faith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Hi Faith - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

Yasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 15 Jan 2024
Hi Yasmine - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Hi Penny - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor seating
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Hi Jennifer - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

Corey J, Surprise

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean, and pretty convenient to accessing the base.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Hi Corey J - Thank you for being our guest. We look forward to seeing you again soon!Lisa

10/10 Excellent

jay

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Hi Jay - Thank you for your review. We look forward to seeing you again soon!Lissa

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly, professional, and efficient. Very clean, very bright rooms. Common facilities were exemplary. Could not be more pleased.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Jan 2024
Hi Kate,Thank you for your #friendly, #professiona, and #efficient review of our hotel. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Hi Michelle - Thank you for your review. We hope to see you again soon!Lisa Yilmaz

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel. Will surch out for future stays.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Hi Luis - Thank you for your #great review of our hotel. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Amazingly clean hotel!
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Hi Mary - Thank you so much for your #clean review of our hotel. We hope to see you again soon!Lisa Yilmaz

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not A Happy Customer
At first I was going to rate this 5 stars but I’m sorry to see a destination charge of $1.78 and a daily parking fee of $3. That’s sneaky and wrong especially when description of the property says free parking. Having a glass door on the bathroom is idiotic because when the light is on it wakes up anyone sleeping on the bed which faces the bathroom. Also the lock on the bathroom door is broken so the door doesn’t shut! The lighting in the suite is very poor. And, the conditioner pump didn’t work.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Hi Paula - Thank you for your review of our hotel. I apologize about your experience with our hotel and for the confusion regarding our fees, which are noted on our hotel website. We are working with our online partners to make sure all hotel information is reconciled so the confusion does not happen with other guests.Again, thank you for your review and we hope that you will give us another chance when you are in the area.Sincerely,Lisa Yilmaz

10/10 Excellent

Yuh Chae

Stayed 1 night in Dec 2023
Response from General Manager on 6 Jan 2024
Hello Yuh Chae - Thank you for your review of our hotel. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

John, Dunnellon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the room was spacious and well adorned.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Hi John - Thank you for your review. We look forward to seeing you again soon!Lisa Yilmaz

2/10 Terrible

Andrew

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked on expedia with a pet friendly filter. Got to the hotel and they're not pet friendly. Had to find other accommodations.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Hi Andrew - I am so sorry about the mix up with your reservation! Please feel free to contact me directly if you would like to discuss further!Thank you for bringing this to my attention.Lisa Yilmaz

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Hi Richard - Thank you for your review. We look forward to seeing you again soon!Lisa Yilmaz

8/10 Good

Jeffrey

Stayed 2 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Hi Jeffrey - Thank you for your review. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Hi Diana - Thank you for your review. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Hi Cassie - Thank you for your review. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

Edith

Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Hi Edith - Thank you so much for your review. We look forward to seeing you again soon!Lisa Yilmaz

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Response from General Manager on 28 Feb 2024
Hi Stephanie - Thank you for being our guest. We hope to see you again soon!Lisa

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never stsyed at a Springhill Suites. I'm glad I did and will again.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Hi Susan - Thank you for your review of our hotel. We look forward to seeing you again soon!Lisa

10/10 Excellent

Arif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, awesome room
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Hello Arif - Thank you for your review. We hope to see you again soon!Lisa

10/10 Excellent

Reenoshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Hi Reenoshia - Thank you for being our guest. We hope to see you again soon!Lisa