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"Very friendly and welcoming staff. This is a five hundred year old building so don't expect a Premier inn with nice even floors and shiny paintwork, however if you want a pub hotel with real character this place is a gem. Every member of staff was great and couldn't do enough to make the stay perfect. Unfortunately we didn't get to have a meal there but the breakfast is absolutely worth getting up for. We will be back. "

"Every single person was professional courteous and very helpful at all times"

"Thank you!"

"Good location, friendly staff"

"Great property close to the train station that is connected to the ExCel center (trains, not the hotel). The hotel itself is beautiful, clean, and the staff goes above and beyond! My room was large with a huge window seat where I could relax, get work done or just read a book while enjoying the view. The king sized bed was large and comfortable with high end sheets and pillows. The bathroom was huge and had a shower, separate tub, and great lighting. There were robes slippers and nice...

"Breakfast was very good abd staff helpful"

"Room is brand new, great view and close to the Elizabeth line"

"good staff"

"Hotel staff were very helpful and friendly. Room was too small, and room cleaning was not as expected."

"Nice new hotel, gym was very small & there wasn’t much going on in any of the bars or restaurants. Rooms were nice, new and clean. Paid a good price so didn’t feel too expensive either."

"The hotel was walking distance from the underground and one stop to the O2 arena if you are watching concert. It is nearby to some restaurant and shopping stores underground. The staff are very helpful. There is a kettle in the room and water. We had a good night sleep. Good for overnight stay."

"Nice quiet location in close proximity to underground, good size clean room, friendly reception check in. Would happily stay here again."

"Great stay! Arrived at hotel to be greeted with friendly and helpful staff. Booked a premier room for 3 of us, had 2 separate internal rooms, one bedroom, and the other a kitchen/living space with a pullout sofa bed (which was already made) - both really comfortable! The room was made up really well and was very clean too, but the chair upholstery could be refreshed in the main bedroom. Toiletries provided were great, and the Nespresso coffee machine and selection of Nespresso pods and teas were...

"They did provide 2 rolls of toilet paper but for a family of 5 that was not enough for 8 days and you had to purchase your own. The washer/dryer took over 5 hours to wash and dry clothes and typically they weren’t even dry when done. Our downstairs neighbors smoked pot every night which made it impossible to enjoy the balcony. If traveling from USA be sure to realize there is No A/C hardly anywhere in London. The beds were comfortable at least. No wash cloths provided either but there were...

"Very nice hotel, especially for the price"

"Rooms do not have AC instead you are given a fan , which isn't sufficient when it's 31 degrees outside. Water pressure was low in our room so we could not shower until after 2pm despite reporting the issue at 10am. The room we were given was on the ground floor and did not have an outdoor area therefore we were unable to use this to dry our clothes outside in the warm weather. The photos of the rooms make it look like every room as some outdoor space. Washer dryer supplied was not good quality,...

"A welcome change from London hotels. Nice little Italian lady looking after the guests."