I do not typically write negative reviews but in this case I feel that a warning is in order. This property is absolutely awful. Filthy, old, run-down and just plain ugly. I expect much better, even from a budget chain like Holiday Inn Express. If you want to stay in downtown Cleveland, try the Residence Inn or virtually anyplace else nearby.
Beautiful area very clean and walkable although there was an event accross the street that had base going so loud it made the windows vibrate so it isn’t the quietest area. Great for a stay but pricey.
Hotel was a bit weird seeing it was converted to a hotel after it was a bank for quite some time. No testaurant, bar, swimming pool and such.
David
เข้าพัก 2 คืน, สิงหาคม 2025
4/10 แย่
Jack, Ramsey
เดินทางกับคู่รัก
5 ส.ค. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
This hotel could have gotten a higher rating but the hotel was severely understaffed! First the good: our room was huge and clean. now the not so good: the pop-up drain in the bathroom didn't work properly. I was able to work around this so that's why I gave it a "not so good".
Breakfast was about what you'd expect of a Holiday Inn Express. Not great and not terrible...just adequate, although the staff there was very nice.
Also under the not so good category, the check in was fine but the 1 staff person wasn't very helpful about restaurants in the area of directions how to get to the Rock and Roll Hall of Fame. Fortunately, the morning staff member was much better and was able to give us very clear easy directions. Check out was an abomination! It took 30 minutes to get an elevator from the 8th floor. Several guests actually walked down the stairs lugging their suitcases. Unfortunately, that was not an option for my wife and I as we had too many suitcases. Once we finally got downstairs it took 45 minutes for the valet to get our car because much like the number of working elevators there was only 1 valet. This was awful and we felt sorry for the young lady. With the exception of her getting all the tips, I'd be looking for another job. No one was happy about the wait.
I wouldn’t recommend. The people were nice and there is a lot to do in the area. But the accommodations were below average - bare, not cheerful, run down.
Diane
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
Bickel
เดินทางกับคู่รัก
2 ส.ค. 2025
Bed and pillows were Comfy. Vagrant pounding on our door at 7 a.m. aggressively beggin for mone...not so much
Beautiful hotel with lots of character. Nice, big spacious room, but air conditioner is very loud when it turns on and off. Made it tough for a good night sleep.
The view was nice. The building is vintage and has been transformed from a previous use, so the ceilings are high and it’s a little echo-y. The lobby just has room to check in and leave. Breakfast and staff are nice.
We had requested for a baby crib and we were informed the last moment that it wont be given. No toothpaste. We checked in late night and brought food but there were no single plate/ mugs or even cutlery. The front desk lady provided me a few spoons and a toothpaste but that was it
Room was good. Check in was quick. Elevators were slow, but I think repairs were happening. Bathroom was clean and spacious. I would stay here again.
Brian
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
mark
20 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ
Elevator situation scary. Indigent person on elevator with me …. card was not working. ended up dialing 911 and cancelled due to another guest calling for elevator
bugs
toilet clogged
dirt on floor in cracks
non secure side door people can peep through
dead bolt didn't work
mold in showers
bed sheets seemee unsanitary rips im the sheets and black little things
trash can wasnt made properly
poor house keeping