Search Hotels Near Cineworld Ashford, Ashford

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"Hotel was clean and in good condition. Rooms were good and bed sizes were good too - 2 singles were higher than expected. Toiletries were lovely. Would’ve liked to be able to order room service but it isn’t an option for dinner or breakfast. Basic breakfast included was ok. Overall, would stay again."

"I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round."

"Very nice pub and room was well presented and the radio was a nice touch "

"Very good stay"

"Plenty of parking. Standard as expected from Premier Inn, friendly staff, clean rooms."

"Staff are super friendly "

"Bad wifi and limited facilities. No fridge in the room, gym or anything really other than a square room with dodgy aircon. I would give it a 3 star but the staff were so friendly and helpful that it deserves a 5."