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Reviews of Home2 Suites by Hilton Cincinnati Liberty Township

3 out of 5
Home2 Suites by Hilton Cincinnati Liberty Township
7145 Liberty Centre Drive, West Chester, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 460 reviews" "
Rating 8 - Good. 101 out of 460 reviews" "
Rating 6 - Okay. 64 out of 460 reviews" "
Rating 4 - Poor. 25 out of 460 reviews" "
Rating 2 - Terrible. 26 out of 460 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

KATHY A.

Travelled with partner
Our room was not ready at check in time. Luckily they found another room which was for disabled people. We were there two nights and they didn’t clean our room or fresh towels. Also water pressure was not adequate!!
Stayed 2 nights in May 2024
Response from Owner on 20 May 2024
Kathy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness
There were cockroaches in my room. We found one that went and hid behind the air conditioner when we woke up in the morning. There were numerous dead bugs on the floor around both air conditioners. I let the front desk know and they promised us a new room. The problem was we paid for a suite and they only had king rooms available. I said fine we’ll figure out the payment later because we couldn’t be stranded for a soccer tournament. The front desk told us they couldn’t do anything about a refund, that we would have to contact Expedia since we booked through them. They gave us the keys to our new smaller room, but there was another small problem. That room was occupied, and they gave us keys to that room. My patience was wearing thin at this point. We had to go wait in the bug room for a while after we had already packed everything up and wait for another room to be cleaned. While doing this, I contacted Expedia. They said they couldn’t do anything because it was a pay later booking, that the hotel would be responsible for any refunds but they would see what they could do. We got a call that a new room was ready for us so we dragged all our stuff down from the 4th floor to the lobby again, and I told the front desk that they were responsible for refunding me. They gave us a discount that equaled one night stay for our original bug room. They gave us a new room, which was smaller than the room we booked. More trouble has ensued but I’m out of characters, no resolution.
Stayed 2 nights in May 2024
Response from Owner on 20 May 2024
Thank you for taking the time to review us, Eric. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the staff was helpful, the breakfast was convenient.
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Andrea, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Owner on 15 May 2024
Suzanne, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jameshiaunna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how all the workers was so friendly, and respectful.i also like how clean the room was,the beds were comfortable and got good sleep on it.
Stayed 1 night in May 2024
Response from Owner on 7 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Amina

Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Apr 2024
Response from Owner on 6 May 2024
Amina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Shannan

Travelled with partner
Liked: Cleanliness, staff & service
This is an average hotel. We needed to stay for a night and it filled this need. Nothing exceptional but nothing terrible.
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you for your response!

10/10 Excellent

Amina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and clean hotel.. this was my second visit and it didn’t disappoint
Stayed 1 night in Apr 2024
Response from Owner on 9 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Need better breakfast. Very clean. Staff polite.
Stayed 2 nights in Mar 2024
Response from Owner on 1 Apr 2024
Pamela, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on 26 Mar 2024
Thank you for taking the time to review us, Kelly. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Jodie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise level was high. Dont know why.
Stayed 1 night in Mar 2024
Response from Owner on 25 Mar 2024
Thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Owner on 10 Apr 2024
Kelly, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its proximity to Liberty Township and was a very pleasant place to stay. My one disappointment was in the breakfast. The options were not as extensive as they claim them to be.
Stayed 5 nights in Mar 2024
Response from Owner on 11 Mar 2024
Maria, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very friendly and check in was easy.
Stayed 1 night in Mar 2024
Response from Owner on 11 Mar 2024
Amanda, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Owner on 14 Feb 2024
Denise, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was wonderful. Guests in the room next to us were smoking weed, we told the front desk and they took care of it promptly. 10/10 would recommend
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ruciana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was seamless and the room is great for a family.
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Ruciana, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Joshua, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Khasan

Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Khasan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We unfortunately found hair in our bed and were moved to another room and found hair in the newly assigned room. The night time staff member did what he could to accommodate us as he was the only staff member, the morning staff assisted in comping us for the first night but I wouldn’t refer anyone to this location.
Stayed 2 nights in Jan 2024
Response from Owner on 23 Jan 2024
Thank you for sharing feedback on your guestroom during your recent stay, Anthony. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

8/10 Good

Prahalad

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Owner on 19 Jan 2024
Prahalad, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Super low water pressure in the shower without hot water (warm at best). Furniture ripped and torn. Friendly staff, however.
Stayed 1 night in Jan 2024
Response from Owner on 12 Jan 2024
Kimberly, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Brittany

Liked: Amenities
Everything was great. Staff was very nice
Stayed 1 night in Dec 2023
Response from Owner on 3 Jan 2024
Brittany, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property decline
This place has gone downhill big time. We've stayed here 3 years in a row. This year we saw a marked decline in the overall upkeep of the property. Our room itself had a giant burn in the carpet. The toilet wouldn't fill properly so it ran constantly. We were told there was no maintenance on the weekend so our only option was to switch to a smaller room with no monetary compensation. Thankfully my husband was able to fix it. The pool heater was broken so the water was freezing. My 4 year old could only swim for about 5 minutes before turning blue. 2 out of 3 nights we were there, the entire fuse system in our room blew, leaving us in the dark & scaring our kid. Thank goodness for phones with flashlights so we could trip our own breaker (again, no maintenance available.) I overheard multiple conversations at the front desk about various issues from other guests as well. It's disappointing that our go-to hotel in the area is no longer an option for us.
Stayed 3 nights in Dec 2023
Response from Owner on 3 Jan 2024
Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good customer service
Stayed 3 nights in Dec 2023
Response from Owner on 3 Jan 2024
Kevin, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but confused on price
Good stay..Room was clean and spacious and the staff was froendly but confused on price. My receipt was for $226.40 for 2 nights but my card was charged $246.40.
Stayed 2 nights in Dec 2023
Response from Owner on 27 Dec 2023
Thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Ghida

Travelled with family
Disliked: Staff & service
Unfortunately one of the staff was rude and she negatively reacted towards our inquiry on a specific room type availability; we checked out the first night and immediately cancelled our plans to extend our stay any further.
Stayed 7 nights in Nov 2023
Response from Owner on 8 Dec 2023
Thank you for the review, Ghida. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.

10/10 Excellent

Tiara

Travelled with family and small children
Liked: Property conditions & facilities
It was a great stay
Stayed 2 nights in Dec 2023
Response from Owner on 7 Dec 2023
Tiara, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Craig

Stayed 4 nights in Nov 2023
Response from Owner on 6 Dec 2023
Craig, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Katlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel, with great breakfast options. The lady serving breakfast(I didn’t get her name but I know she’s 62 lol) was seriously the best and most helpful person I know.
Stayed 1 night in Dec 2023
Response from Owner on 5 Dec 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2023
Response from Owner on 21 Nov 2023
Tiffany, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Carida

Stayed 1 night in Nov 2023
Response from Owner on 15 Nov 2023
Carida, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Janeen, Hilton Head

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on 30 Oct 2023
Thank you for taking the time to review us, Janeen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Owner on 24 Oct 2023
Francis, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and great location.
Stayed 1 night in Oct 2023
Response from Owner on 23 Oct 2023
Laurel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Trent

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on 23 Oct 2023
Trent, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 20 Oct 2023
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 18 Oct 2023
Scott, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Arlene

Stayed 1 night in Oct 2023
Response from Owner on 9 Oct 2023
Arlene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

AKUA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a nice stay, room was nice, spacious and clean but there were stains on the sofa bed and couch. Everything else was good though, including the pool, breakfast and gym facilities. I do wish however they would replace the sofa in the lounge/reception/ dining area…cushions appeared either dirty or stained
Stayed 3 nights in Oct 2023
Response from Owner on 6 Oct 2023
Akua, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Rita

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go here
Room was not clean. Ref had crumbs in it. Bedside table had some gooy white stuff on it I don't even want to think about it. Bathroom door was broke... No handles couldn't use it.
Stayed 1 night in Sep 2023
Response from Owner on 2 Oct 2023
Thank you for sharing feedback on your guestroom during your recent stay, Rita. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

kashawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on 18 Sep 2023
Kashawn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Breanna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything was great.. but the shower still had hair in it from who ever stayed there before us .. GROSS.
Stayed 1 night in Sep 2023
Response from Owner on 13 Sep 2023
Breanna, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, amenities
Nice place
Stayed 1 night in Sep 2023
Response from Owner on 15 Nov 2023
Marcus, thank you for the nice review!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The check in clerk did not speak English too well. We asked about shuttle service and did not get an answer .asked again And got a reply that they were not offering a shuttle and this is why we picked this location. You have to request to have the room cleaned and was not informed of that fact. Would not return .
Stayed 2 nights in Aug 2023
Response from Owner on 21 Aug 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience with this property.
Stayed 1 night in Aug 2023
Response from Owner on 16 Aug 2023
Roberta, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

6/10 Okay

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Owner on 16 Aug 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 6 nights in Aug 2023
Response from Owner on 9 Aug 2023
Mark, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 2 nights in Aug 2023
Response from Owner on 9 Aug 2023
Angel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Gwynneth

Stayed 2 nights in Jul 2023
Response from Owner on 21 Aug 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.