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"This is a luxury hotel. Very swanky but with reasonable rates. The property is in the heart of Shinjuku, so it’s very busy (day and night). If you’re looking for a quiet hotel in a quiet neighborhood, look elsewhere. The staff does an excellent job keeping outsiders from entering the property. The area has lots of eateries and convenience stores. There’s even a Sizzler and Krispy Kreme right outside the building! The rooms were clean and smelled fresh. They are smaller than your typical western hotel, so don’t bring a ton of luggage. You’ll be tripping over it during your entire stay. There’s a bidet with a heated seat (yay), and in a separate room, a gorgeously deep tub. The beds are clean but very firm, so if you have joint issues like myself, you’re going to wake up sore. The pillows are not soft. They seem to be filled with something grainy and heavy. The view was amazing! I was fortunate enough to be on the 25th floor. I was definitely stay again. "

"Excellent cleaning staff Quick but a bit better communication I had Do No Disturb sign up for a few hours They skipped me but should inform of a deadline for cleaning "

"Did not eat breakfast"

"Super clean. Everyone was really nice. The coffee and bakery is delish! Would definitely recommend. "

"We enjoyed our stay at the Keio Plaza Hotel. Great staff, very clean and close to shopping and the Shijuku train station."

"clean room, fascinating view, friendly staff"

"Loved the location and it was very clean"