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Reviews of University Inn Chico

2 out of 5
University Inn Chico
630 Main St, Chico, CA

Reviews

4.8
Rating 10 - Excellent. 119 out of 1001 reviews" "
Rating 8 - Good. 112 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 209 out of 1001 reviews" "
Rating 2 - Terrible. 416 out of 1001 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Maeyana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty
Stayed 3 nights in Apr 2024
Response from Farhan on 15 Apr 2024
Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.

10/10 Excellent

Arin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
Stayed 1 night in Mar 2024
Response from Dany on 17 Mar 2024
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, amenities
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
Stayed 1 night in Mar 2024
Response from Dany on 6 Mar 2024
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

6/10 Okay

Tommie

Stayed 7 nights in Feb 2024
Response from Dany on 21 Mar 2024
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

10/10 Excellent

Elizabeth Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
receptionist was very nice
Stayed 2 nights in Feb 2024
Response from F.B. on 27 Feb 2024
Hi Elizabeth, thank you for your review. We hope to see you again!

2/10 Terrible

Gwen

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
Stayed 2 nights in Feb 2024
Response from Dany on 22 Feb 2024
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

10/10 Excellent

Jaded

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty quiet, the front desk staff is very nice
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Dany on 2 Feb 2024
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

4/10 Poor

Honey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

8/10 Good

Jaded

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub is a good size
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Tanya

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
Stayed 1 night in Dec 2023
Response from Dany on 3 Feb 2024
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from F.B. on 27 Feb 2024
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dany on 2 Feb 2024
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Juan

Stayed 4 nights in Dec 2023
Response from Dany on 2 Feb 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Giselle

Stayed 1 night in Nov 2023
Response from Dany on 2 Feb 2024
We are glad you had a satisfactory stay with us! We hope to see you again!

10/10 Excellent

Larenzo

Liked: Amenities
Staff is great
Stayed 1 night in Nov 2023
Response from Dany on 8 Nov 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Dany on 8 Nov 2023
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

8/10 Good

Patrick, Santa Fe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in downtown Chico
Stayed 2 nights in Nov 2023
Response from Dany on 8 Nov 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Rachel

Stayed 2 nights in Oct 2023
Response from Dany on 25 Nov 2023
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dany on 4 Nov 2023
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

Samuel

Stayed 1 night in Oct 2023
Response from Dany on 2 Nov 2023
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

8/10 Good

Rachel

Travelled with family
Liked: Property conditions & facilities
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
Stayed 2 nights in Oct 2023
Response from Dany on 29 Oct 2023
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

10/10 Excellent

Humberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dany on 26 Oct 2023
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Marlon

Travelled with family
Location is great. Walking distance to downtown and surroundings.
Stayed 2 nights in Oct 2023
Response from Dany on 18 Oct 2023
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

6/10 Okay

Amelia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Dany on 18 Oct 2023
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

2/10 Terrible

Francisco

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was full of bugs, cockroaches
Stayed 1 night in Oct 2023
Response from Dany on 18 Oct 2023
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

6/10 Okay

Jesus

Travelled with partner
Liked: Staff & service
Friendly staff
Stayed 1 night in Oct 2023
Response from Dany on 18 Oct 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Alexander

Stayed 1 night in Sep 2023
Response from Dany on 28 Oct 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Dany on 26 Oct 2023
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

2/10 Terrible

Chaz

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Response from Dany on 13 Sep 2023
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

2/10 Terrible

Jermaine

Stayed 1 night in Sep 2023
Response from Dany on 13 Sep 2023
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Dany on 7 Sep 2023
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

10/10 Excellent

Louies

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dany on 6 Sep 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat hotel for the price!
Stayed 13 nights in Jul 2023
Response from Dany on 9 Aug 2023
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Dany on 24 Aug 2023
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dany on 28 Jul 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Gail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay more for another place. Would sleep in the car
Not good.
Stayed 1 night in Jul 2023
Response from Dany on 28 Jul 2023
I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Dany on 19 Jul 2023
Thank you so much for your review! We hope to see you back soon!

10/10 Excellent

Bronson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dany on 19 Jul 2023
We appreciate you taking the time to leave a review! We hope to see you back soon!

6/10 Okay

Mary Dunson

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was cool ,I would rent again
Stayed 1 night in Jul 2023
Response from Dany on 15 Jul 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Terry

Stayed 2 nights in Jul 2023
Response from Dany on 3 Aug 2023
Thank you for the review! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lino

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dany on 12 Jul 2023
Thank you for your review! We hope to see you back soon!

8/10 Good

Maria

Stayed 1 night in Jul 2023
Response from Dany on 3 Aug 2023
We are glad you enjoyed your stay with us and we hope we will see you again in the future!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the clean room and staff is helpful.
Stayed 3 nights in Jul 2023
Response from Dany on 12 Jul 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lino

Business traveller
Stayed 1 night in Jul 2023
Response from Dany on 5 Jul 2023
Thank you for staying with us and taking the time to write us a review! We hope to see you again soon!

8/10 Good

lisa

Business traveller
The rooms are in the process of renovation. My room had new flooring. Overall the room is no frills and definitely not a boutique hotel. but it is located in downtown Chico and is very cost effective.
Stayed 3 nights in Jun 2023
Response from Dany on 5 Jul 2023
Thank you for your review! We are glad you noticed our efforts to spruce up the motel! We're working on making it the best place to be downtown and we hope to see you back soon!

10/10 Excellent

Lino

Stayed 2 nights in Jun 2023
Response from Dany on 5 Jul 2023
Thank you so much for your review! We are glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dany on 2 Jul 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!