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Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
Arin
Stayed 1 night in Mar 2024
Response from Dany on 17 Mar 2024
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!
4/10 Poor
Debra
Travelled with family
3 Mar 2024
Disliked: Cleanliness, amenities
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
Debra
Stayed 1 night in Mar 2024
Response from Dany on 6 Mar 2024
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!
6/10 Okay
Tommie
27 Feb 2024
Tommie
Stayed 7 nights in Feb 2024
Response from Dany on 21 Mar 2024
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
Gwen
Stayed 2 nights in Feb 2024
Response from Dany on 22 Feb 2024
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
Honey
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
Tanya
Stayed 1 night in Jan 2024
Response from Dany on 2 Feb 2024
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
Michael
Stayed 1 night in Dec 2023
Response from Dany on 3 Feb 2024
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.
2/10 Terrible
Michael
30 Dec 2023
Michael
Stayed 1 night in Dec 2023
Response from F.B. on 27 Feb 2024
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!
4/10 Poor
Samuel
31 Oct 2023
Samuel
Stayed 1 night in Oct 2023
Response from Dany on 2 Nov 2023
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.
8/10 Good
Rachel
Travelled with family
28 Oct 2023
Liked: Property conditions & facilities
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
Rachel
Stayed 2 nights in Oct 2023
Response from Dany on 29 Oct 2023
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.
6/10 Okay
Jesus
Travelled with partner
15 Oct 2023
Liked: Staff & service
Friendly staff
Jesus
Stayed 1 night in Oct 2023
Response from Dany on 18 Oct 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
8/10 Good
Alexander
6 Oct 2023
Alexander
Stayed 1 night in Sep 2023
Response from Dany on 28 Oct 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
10/10 Excellent
Alexander
4 Oct 2023
Alexander
Stayed 1 night in Oct 2023
Response from Dany on 26 Oct 2023
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Chaz
Response from Dany on 13 Sep 2023
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!
2/10 Terrible
Jermaine
10 Sep 2023
Jermaine
Stayed 1 night in Sep 2023
Response from Dany on 13 Sep 2023
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!
6/10 Okay
Denise
Travelled with family
6 Sep 2023
Liked: Staff & service
Denise
Stayed 2 nights in Sep 2023
Response from Dany on 7 Sep 2023
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!
Pay more for another place. Would sleep in the car
Not good.
Gail
Stayed 1 night in Jul 2023
Response from Dany on 28 Jul 2023
I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
10/10 Excellent
Lino
Business traveller
5 Jul 2023
Lino
Stayed 1 night in Jul 2023
Response from Dany on 5 Jul 2023
Thank you for staying with us and taking the time to write us a review! We hope to see you again soon!
8/10 Good
lisa
Business traveller
3 Jul 2023
The rooms are in the process of renovation. My room had new flooring. Overall the room is no frills and definitely not a boutique hotel. but it is located in downtown Chico and is very cost effective.
lisa
Stayed 3 nights in Jun 2023
Response from Dany on 5 Jul 2023
Thank you for your review! We are glad you noticed our efforts to spruce up the motel! We're working on making it the best place to be downtown and we hope to see you back soon!
10/10 Excellent
Lino
2 Jul 2023
Lino
Stayed 2 nights in Jun 2023
Response from Dany on 5 Jul 2023
Thank you so much for your review! We are glad you enjoyed your stay with us, and we hope to see you again soon!