2/10 แย่มาก
Ashley
เดินทางเป็นกลุ่ม
16 ก.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This was the worst experience I’ve ever had with a property listed on Expedia. First I couldn’t get into the building to store our bags.. which they advertise you can do.. then the room I booked was over sold (I booked a king suit) got transferred to a room with a full bed. I had to wait on hold with customer service for over an hour to even get the PIN code to get in the room. The first code didn’t work and they had to reset it. So we had to wait another 5 minutes to get that code to reset. While we were trying to get into our room there was also another couple sitting in the hallway also having the same problem. That couple had been there for hours. Next once we finally opened the door to the room and found our full sized bed hardly big enough for two. We also found that our window, that’s connected to a fire exit was broken.. so the window was wide open, and anyone on the street below could have climbed right up… Marriot should be embarrassed to have there name associated to this property. While I was on the phone with customer service I was promised a full refund. I have not yet received. We rebooked to another hotel in city. I wouldn’t recommend this property to my worst enemy! I’m not sure if it was just my lucky day but it seemed many other people were having issues as well. Very disappointed!
Ashley
เข้าพัก 4 คืน, กันยายน 2025