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Reviews of Travelodge by Wyndham Downtown Chicago

2 out of 5
Travelodge by Wyndham Downtown Chicago
65 E Harrison St, Chicago, IL

Reviews

6.4
Rating 10 - Excellent. 339 out of 1632 reviews" "
Rating 8 - Good. 425 out of 1632 reviews" "
Rating 6 - Okay. 308 out of 1632 reviews" "
Rating 4 - Poor. 240 out of 1632 reviews" "
Rating 2 - Terrible. 320 out of 1632 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Khadimoul

Liked: Cleanliness, staff & service, property conditions & facilities
I love thz place
Stayed 1 night in Apr 2024

10/10 Excellent

Sylande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall! I had a nice stay. I took the suite because it had a microwave and a fridge. It is close to Michigan avenue and at a walking distance of many museums. I only stayed one night but I would definitely come back if I ever come back to Chicago
Stayed 1 night in Apr 2024

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Cassia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was great but for the price I’ve stayed in much nicer hotels in the exact same area. The rooms were divided by paper walls, the toilet didn’t flush, the climate control didn’t work, there were no blankets on the beds, and the room was the size of a closet. Not at ALL worth the price.
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

2/10 Terrible

Cynthia

Travelled with family
Disliked: Amenities, property conditions & facilities
Outlets in the room were hard to find and some didn't work. tv remote not very responsive. worst mattresses I've ever seen in a hotel room, both our queen beds had huge craters in the middle.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

4/10 Poor

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Expedia advertisement lied. You mentioned laundry facilities and there are none.
Stayed 6 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

2/10 Terrible

Christine Ann

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We found a cockroach in our bathroom Saturday and the front desk did not believe us since it scurried into the vent in the bathroom. They even insinuated that we placed it there stating, "We will move you, but if another cockroach appears in the next room we can't help you". They asked for a picture of it which we could not get because it was alive and moving! They ended up moving us to a different room which we appreciated, but that same night we got a call from the room phone from someone claiming to be the front desk. They called at 4:55 a.m. asking for a card to have on file for the property. It was very scary and I have heard about these scams on Reddit. We immediately informed the front desk that it happened and it was likely a patron staying in another room that was calling others to try to get their card information. I was worried the entire night because they claimed they would slip a paper of the transaction underneath our door. Them knowing our room number was very scary for us and they should remove being able to call between rooms.
Stayed 3 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and affordable place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. We understand that our staff should have been more proactive should have resolved any of the issues you had faced. That being said, our team is always here to help. We wish you'd let us know about some of these issues, we'd have gladly switched your rooms to ensure you had a great stay with us. Thank you so much and once again please accept our apologies. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. We are confident that you will have a wonderful experience as vast majority of our guests usually do.

4/10 Poor

Jee Seul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The window was not properly sealed I guess... I can hear the train and the next door's noise so well, as if they are right next to me.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Mario

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

4/10 Poor

Phyllis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property noisy by the L train alot of homeless around the buildings no vending machines have to go across street for beverages no microwave in room very cold in room
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Good

kristen

Travelled with family, Travelled with family and small children
Liked: Staff & service
This stay was perfect for a quick overnight in the city. Right off Michigan Ave. Cute diner connected to hotel. Easy stay to get to from the train.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 Okay

Joseph, ROCKFORD

Business traveller
The television reception is not good, always going in and out.
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 Terrible

Liliana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty and outdated. There are no security measures in place, did not feel safe as a solo female traveler.
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Romeo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted as I walked in. Staff is friendly. Rooms spacious and was clean. We enjoyed our stay there.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
Disliked: Amenities
Fairly good hotel for the price on the magnificent mile downtown Chicago. Only thing I didn't like and didn't understand is why the shades are way shorter than the window, room gets very bright early morning, looks like someone doesn't know how to use a tape measure lol.
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Herlia

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Minhanh

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It doesn’t look like the picture.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Curtains and towel holders literally falling off the wall.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

wei

Liked: Cleanliness, staff & service, amenities
Generally say it’s an ok choice. With the price in downtown Chicago.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great place for your vacation in Chicago downtown
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

4/10 Poor

Joshua

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
TV stations are very limited and take awhile to load. No guide for what the channels are. Hot water took 20 minutes of running until it got hot.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

Obed

Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and safe place, fantastic staff!
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

4/10 Poor

Arien

I didn’t get the room I paid for. And if you want to get some good sleep good luck
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 6 Apr 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

10/10 Excellent

Errin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but clean & comfortable. Check-in was smooth and staff person was helpful. There's some noise from the nearby commuter train, but I sleep with earplugs in anyways. Great value given the super convenient location right in town. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 6 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 Okay

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is no heater. You have to pay extra for parking. Great customer service. No breakfast. No water fountain. 3 stars.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 6 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Jai

Stayed 17 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could post the pictures I would! Literal poop! On the bed! Found that out at 1 am when I was getting into bed. Mind you we had already switched the bedroom due to no working outlets and stains in the room prior. This room has stains, poop! , pubic hair in the tube, disgusting floor and dirty walls. .So disappointing but we got in late and had a flight at 7 am so couldn’t keep complaining. I’m sickened and would like a refund.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 30 Mar 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

2/10 Terrible

James

Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

2/10 Terrible

Brinda

Disliked: Cleanliness, property conditions & facilities
Not very clean, no TV channel guide, smoky smell and smoke detector in room covered with plastic bag?! Pretty dumpy for area. Staff was good.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Good

Drewy

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Its a, OK
Stayed 2 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

2/10 Terrible

Camilla

Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

8/10 Good

Joanna

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Economical Chicago downtown stay. Hotel does not have parking but we purchased a weekend passed at Millenium garage. Hotel is an old building so don’t expect new built spa bathrooms or rooms. Priced reasonably. Hotel is right by the rail tracks so it is noisy at night. Location however is great, within walk distance of grant park and all downtown. Overall if you are looking for a place to crash the night downtown Chicago for an economical price this is a good option.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 Okay

MICHELLE

Travelled with family
Disliked: Amenities, property conditions & facilities
Our tv wasn’t really working and had to get maintenance to help. We had a phone in our room but it didn’t work, the cables were cut off. The bed was not very comfortable and made a lot of noise. It was very convenient to get to our destinations walking.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Shelby

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was a good experience. However the hotel room did not have heating and it was 30 ish degrees at night time so we were very cold. It was very close to the red line transit which was convenient. It was loud at night and we were there during the marathon so roads and streets were blocked on Sunday so that inconvenient but not the hotels fault. Overall I would stay again for the price.
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Good

Tammy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

10/10 Excellent

Shinobu

Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

2/10 Terrible

Chiamaka

Business traveller
They are horrible!! They made me pay double the amount for a room for just a night because they wouldn’t refund over a mistake. They are so mean, I do not recommend.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 27 Mar 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Abigail

Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 21 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

Julian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in room it’s really old and dirty
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 21 Mar 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

2/10 Terrible

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We decided to stay here to explore Chicago for the weekend and would say this was a prime location to do all of the touristy attractions. However, we were told in the reservation that we would have a mini fridge and microwave included and we did not. We also had black mold in our hotel room and will not be staying here again.
Stayed 3 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 21 Mar 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dated. The TVs didn’t work. The staff was frazzled and one front desk person was extremely rude.
Stayed 4 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 17 Mar 2024
Thank you for your stay with us and your honest review. We will take your suggestions and concerns under advisement.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Like the place 😃
Stayed 3 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 17 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Xiangming

OK
Stayed 4 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 17 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Marielys

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 3 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 21 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

8/10 Good

khaja

Liked: Cleanliness, staff & service, property conditions & facilities
Its good
Stayed 2 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 15 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!