โรงแรมและที่พักเชสท์นัท สปริงส์

"I thought the hotel looked new or a recent renovation. The lobby was very nice and the staff helpful. It felt very safe."

"Not quite sure who is to blame but we booked this stay about a week eary through Expedia and paid for one night stay. When we showed up on Tuesday evening to check in, there was no room avaiable. The girl at the front desk tried to find something and seemed like she cared but informed us that they did not have a room for us. She said we needed to contact Expedia to get a refund. We had to get online and find a room about 20 minutes away. It took us about 4 days to get a refund put back on our...

"Very clean quiet motel. Staff was great. Breakfast was good. Enjoyed my stay. Would definitely stay again"

"Liked that there were two restaurants within walking distance"

"No mountain view. Can't add add-ons after hours. Never spoke with a person, all ai."

"There was NO staff. Had an issue with the electronic lock to my room. Called a number and got instant solution. That's why I rated the staff excellent. Spectacular room and amenities. 8 miles from the southern end of Skyline Drive in Shenandoah. Very convenient."

"Property is older and needs some cosmetic fixes. Carpet old and smelly in the room. Needs replaced or professionally cleaned. But for one night it was ok."

"Non-smoking room had awful stale cigarette smoke smell. TV remote was missing batteries. Large stains on chair. Bed linens were dirty. Towels were washed but stained. No towel racks in bathroom. Floors were dirty. No hand soap at sink. Bedside table had sticky substance on it. Room location was poor with a lot of highway noise. Hotel exterior was in poor condition with no office or lounge area. No breakfast or coffee. Arrived late, so no other room was available. I only stayed a few hours and...

"Cleanliness and ease of check in"

"We are very grateful for the stay and for all the kind treatment and the beautiful place."

"It was our second time staying at Grey Pine Lodge. We had a king room on the second floor. Everything was perfect - clean room, comfortable bed, no issues with the door lock like we had on the previous stay."

"The room was clean, breakfast typical fair. However, the room was not soundproofed and we did have noisy neighbors. (Not really management's fault)"

"The room was had few problems and that switched us to new room they solved our issue. Great customer service"

"The room was clean enough. But the beds were uncomfortable. The air conditioner sounded like a jet engine. The staff members who greeted us were friendly, even when the computer slowed down as they were trying to check us in. The elevators had a terrible odor. The location of the hotel was convenient - there were plenty of restaurants nearby and it was close to the main routes we needed to access for our trip. Friendly staff maintaining the breakfast area. The food was fine and there was a nice...