I did not stay at the Rowton Poplars Hotel, after becoming ill, and needing to return home. In spite of repeated, diligent efforts to communicate with Expedia via email, phone, live chat, and text, none resulted in my ability to communicate with them, and cancel my stay in a timely way, so I paid for three nights at a fairly expensive hotel for nothing. I really do not understand how Expedia cannot make at least one form of communicating with them work, since guests are traveling 24/7, and may have difficulties with lodging, rental cars, and other aspects of their trips. Expedia was NOT there for me in ANY way, when I needed them. No links on their website to cancel my stay were functional.