When we arrived we found the station hotel closed and redirected to the queen's Hotel, which was fabulous.
The place itself is amazing, service faultless.
If I have to pick a fault being woken up on our last morning at 7am by the laundry delivery was annoying, the hotel can organise latter deliveries.
As I said otherwise it was an excellent stay in an amazing hotel
Our stay was lovely, hotel was nice however our room had not been cleaned properly. We found a hair grip on our floor and our bag of coffee etc had empty milk cups in so clearly had not been changed. We went to reception and they gave us fresh coffee etc. and also went and hoovered our room there and then. Bed not very comfortable and we feel rooms would benefit from air con. Otherwise we enjoyed our stay and we would stay here again. Ideal location for getting into chester centre, 10-15min walk.
Came just for an overnightstay whilse visiting a friend.mention to hiymtel i struggled to get in to a bath and they gave us the nicest ground floor room with lots of space , a fan and everything you need. Was spotlessly clean.
janet
เข้าพัก 1 คืน, กรกฎาคม 2021
10/10 ดีเลิศ
ผู้เข้าพักจริง
5 ก.ค. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Queens hotel was excellent and would stay there again.
The hotel we had booked was closed down and we had to go to the sister hotel near by, which we only discovered after having to call the number on the booking. Apparently we should have been told of the change?! The room was right next to the only elevator of the hotel we could hear it going up and down all day and night, and the button to call the lift was horrendous. There was only one roll of toilet roll which we only discovered in the night at which time we couldn’t go down to reception for more. The room itself was pleasant enough just very tired and in need of some tlc. It was extremely hot in the night, and there wasn’t any fans or air con.
The lady on reception was lovely it’s just a shame the room and location of the room wasn’t as good as she was. We probably wouldn’t stay there again
Great to start getting back to normal, nice stay , but it would be good see a better menu in the resturant with more choice ,and for familys staying a childrens menu.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มิถุนายน 2021
4/10 แย่
Paul
เดินทางเพื่อธุรกิจ
6 พ.ค. 2021
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Hotel closed but they’re happy to take the booking
The hotel was closed when I got there and told to head the The Queens Hotel, 20m down the road towards the station. Got there then to be told I couldn’t stay as I couldn’t prove I was there for business even thigh I had official documented letter advising so. Felt a bit like I was a burden and not had this experience at other Best Westerns. Not good!