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"Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if...

"The hotel is a big complex with multiple buildings. The surrounding landscape is beautifully designed and maintained. The room is clean and comfortable. The breakfast is delicious. But it’s in the Tianfu airport which is far from the city. However the hotel does offer an airport shuttle and the airport has a subway stop into Chengdu proper. "

"I was impressed by the door bell, a Mr Huang for his curtesy, professionalism and readiness to help."

"Good location and great place to stay! Room was impressive."

"Quiet and spacious hotel with plenty of facilities to keep the family occupied. Service from the staff was great as well. Will definitely return to this hotel for future stays in Chengdu!"

"Hotel staff was very accommodating even with language issues"

"Would stay again. Excellent hotel. One of the best places I stayed during my trip in China. Liked the rooftop restaurant and the room amenities especially."

"It is a great hotel and will definitely book it again."