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"The room was only being restocked with coffee and towels .The floor was never sweeped .The lemon water at the lobby was never fresh .The staff was not friendly nor helpful.The property felt more like a hostel ,not a hotel ."

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"Very friendly staff, they were super helpful with finding my booking for me when I got an error through the app. Very nice on the inside lobby and the bars! Would stay here again on my next NYCC trip!"