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The Ballantyne, A Luxury Collection Hotel, Charlotte

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Luxury
5.0 star property
9.2

Wonderful

Serene elegance with park views

Beautiful park views and elegant grounds create a serene atmosphere at this luxurious property. Indulge in spa treatments, relax in the indoor pool and hot tub, and savour exquisite dining at the hotel restaurant.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is ฿8,909
฿10,356 total
includes taxes & fees
13 Sept - 14 Sept

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a TV, and a view of the outdoors.

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(23 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a television, and a large window offering a city view.

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Deluxe Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Balcony

A hotel room with two beds, a desk with a chair, a television, and a balcony with a view.

Deluxe Room, 2 Queen Beds, Balcony

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a sofa, a TV, and a dresser.

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, Park View

A hotel room with a large bed, a desk, a chair, a bench, a TV, and a window with a view.

Grand Room, 1 King Bed, Park View

10.0 out of 10
Exceptional
(32 reviews)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, 2 Queen Beds, Park View

A hotel room with two beds, a desk, a chair, a TV, and a view of the outdoors.

Grand Room, 2 Queen Beds, Park View

9.6 out of 10
Exceptional
(18 reviews)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Grand Room, 2 Queen Beds, Balcony, Park View

A hotel room with two beds, a desk with a chair, a television, and a balcony with a view.

Grand Room, 2 Queen Beds, Balcony, Park View

8.8 out of 10
Excellent
(3 reviews)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, Balcony, Park View

A hotel room with a large bed, a chair, a desk, and a mirror.

Executive Suite, 1 King Bed, Balcony, Park View

9.0 out of 10
Wonderful
(2 reviews)
  • Park view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Balcony, Park View

A hotel room with a large bed, a television, a desk, and a view of the city.

Presidential Suite, 1 King Bed, Balcony, Park View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Cottage, 4 Bedrooms, Balcony

A modern two-story house with a prominent front entrance, a well-maintained lawn, and a brick pathway leading to the door.

Cottage, 4 Bedrooms, Balcony

  • 341 sq m
  • Sleeps 8
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, Balcony, Park View

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoors through a large window.

Grand Room, 1 King Bed, Balcony, Park View

9.8 out of 10
Exceptional
(13 reviews)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

A hotel room with two beds, a desk with a chair, a television, and a large window offering a city view.

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with two beds, a desk, a chair, a TV, and a view of the outdoors.

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

A hotel room with two beds, a TV, a desk, and a chair.

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

A hotel room with two beds, a desk, a chair, a TV, and a view of the outdoors.

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a bench, a TV, and a window with a view.

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, Park View (Hearing Accessible)

A hotel room with a large bed, a desk, a chair, a bench, a TV, and a window with a view.

Grand Room, 1 King Bed, Park View (Hearing Accessible)

  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoors through a large window.

Executive Room, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

  • Park view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoors through a large window.

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk with a chair, a TV, and a view of the outdoors.

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk with a chair, a TV, and a view of the outdoors.

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

A hotel room with a large bed, a desk with a chair, a TV, and a view of the outdoors.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located in Ballantyne, a neighbourhood in Charlotte, The Ballantyne, A Luxury Collection Hotel, Charlotte is in a shopping district and near theme parks. TD Amp Ballantyne and Discovery Place are cultural highlights, and some of the area's popular attractions include Carowinds Theme Park and U.S. National Whitewater Center. Looking to enjoy an event or a match? See what's going on at Bank of America Stadium or Spectrum Center. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and rock climbing nearby. Visit our Charlotte travel guide
Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277

What's nearby

  • A roller coaster with multiple tracks and loops.
    Carowinds Theme Park
    11 min drive - 18.4 km
  • TD Amp Ballantyne
    6 min walk - 0.5 km
  • Ballantyne's Backyard
    6 min walk - 0.5 km
  • Reclining Bulls Statue
    14 min walk - 1.2 km
  • Ballantyne Country Club
    16 min walk - 1.4 km

Getting around

  • I-485 - South Blvd Station
    6 min drive
  • Charlotte Station
    22 min drive
  • Charlotte-Douglas International Airport (CLT)
    21 min drive

Restaurants

  • Circle K
    9 min walk
  • Sabor Latin Street Grill
    8 min walk
  • Starbucks
    6 min walk
  • Fly Kid Fly
    4 min walk
  • Summit Coffee
    9 min walk

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

  • Luxury family-friendly hotel near TD Amp Ballantyne
  • Consider a stay at The Ballantyne, A Luxury Collection Hotel, Charlotte and take advantage of a poolside bar, a terrace and shopping on-site. Treat yourself to a detox wrap, a body scrub or a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, dinner, children's meals, light fare and American cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • Other perks at this hotel include:
    • A seasonal outdoor pool and an indoor pool, along with cabanas, sunloungers and pool umbrellas
    • Continental breakfast (surcharge), a free local area shuttle and free bike hire
    • Valet parking (surcharge), express check-out and express check-in
    • ATM/banking services, tour/ticket information and concierge services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 244 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as first-run films and laptop-compatible safes.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Designer toiletries, deep-soaking baths and hairdryers
    • 55-inch HDTVs with Netflix, streaming services and premium channels
    • Wardrobes/cupboards, free infant beds and first-run films

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key Global – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Free RV/bus/lorry parking on site
  • Uncovered parking on site (USD 20 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Gallery Restaurant
  • Outdoor Pool Bar
  • The Ryal

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hot tub
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 29 meeting rooms
  • Computer station
  • Conference centre (6,230 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (86 centimetre wide)

More

  • 3 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.12 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 14 to 40 for adults and USD 6 to 15 for children
  • Uncovered self-parking fee: USD 20 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.12 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transport to and from this property
Children under 13 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Ballantyne, A Luxury Collection Hotel, Charlotte have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at The Ballantyne, A Luxury Collection Hotel, Charlotte on 13 Sep 2026 start from ฿8,909, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ballantyne, A Luxury Collection Hotel, Charlotte pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Self-parking is available for USD 20 per night. Valet parking is available for USD 30 per night.

What time is check-in at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Ballantyne, A Luxury Collection Hotel, Charlotte located?

This family-friendly Charlotte hotel is located in the business district, 0.4 mi (0.7 km) from TD Amp Ballantyne, and within 12 mi (20 km) of SouthPark Mall and Carowinds Theme Park. Discovery Place and Bank of America Stadium are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 783 out of 1012 reviews
Rating 8 - Good. 122 out of 1012 reviews
Rating 6 - Okay. 58 out of 1012 reviews
Rating 4 - Poor. 28 out of 1012 reviews
Rating 2 - Terrible. 21 out of 1012 reviews

Reviews

Verified review

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough great things about this property. The staff the food, the ambience, the great location for children to play. Everything was just perfect.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Service Delicious Beautiful hotel!!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the grounds are very well kept. The sports bar and restaurant are nice vibes with great food and drinks. The pool areas inside and out are very nice.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely perfect. They helped me prepare a surprise for my son and husband's birthday upon our arrival with balloons and cake. The joy in his little face was worth everything! The room and bathroom were impeccable. The room was quiet and the bed was so comfy it was hard to get up each day. Can't wait to go back!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Time! Wonderful Service! I'll definitely be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staycation! Went for the weekend for my anniversary and the staff was fantastic and brought us a small gift to celebrate. The grounds were beautiful and so were the rooms. Can’t wait to stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had nice amenities, including a walking trail and children’s playground as well as indoor and outdoor pools.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff (lobby, restaurants, spa, management) are friendly, hard working, and welcoming.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do staycation's in Charlotte here! Its nice to book a room, have a spa day and get away from the hectic work life while still being only 25 min away from the house. We always have a great experience and the staff are great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Beautiful 5-star Hotel very friendly & welcoming staff.Service was great overall.Especially the Manager,Evan Kidd, who was very kind always had a warm smile.However the restaurant needs improvement food-wasn’t hot enough the wait time was too long.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful. Room was spotless. Great short stay. Will stay here longer next time.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfy Room service delicious
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful, rooms looked nice, but beds and pillows were not very comfortable. The pools were a complete disappointment. The pictures make it seem you have a view of the park, you don’t. You see a wall in either direction. It isn’t very big and it was packed with children. The dinner was delicious but over the weekend they only offer brunch menu until 3pm which is only breakfast items. The poolside bites were also a letdown. Ordered a quesadilla and it was so thin and tortilla was stale. I have stayed at many luxury resorts, this one looks beautiful and the staff was top notch, but the experience just wasn’t there sadly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic and the staff were excellent. Will definitely come back for any special occasions.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very nice. Spa services were great. Comfortable place to stay. Welcoming lobby area.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Perfect Hotel. Lovely staff. Perfectly clean and certainly 5-star. Great location in Charlotte. A green walking area near Ballantyne, a huge play area for children. Delightful restaurants nearby in easy walking distance, through the green area.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

carol

Liked: Cleanliness, amenities, property conditions & facilities
Always a wonderful place to stay. So glad they put in a second hot tub. Wonderful staff at the motel and always in the spa. Best Christmas ever
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean and staff is amazing.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room air was very comfortable and we had a wonderful nights’ sleep. Impeccably clean room. Love the coziness of the bathroom.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Walkis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were fantastic.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Glacier

Liked: Cleanliness, amenities, property conditions & facilities
Staff and cleanliness
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Timothy C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! Staff was friendly and the rooms were so perfect!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great service
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great location to enjoy restaurants and music within easy walking distance. Hotel had nice amenities and staff was great!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
I will admit I had some reservations due to the price per hotel room, but the staff's professional nature and quick responses were exceptional. The decor and luxuriousness definitely made me feel like a VIP. I would certainly stay here again- especially for the quality of the bed and the shower!
Stayed 1 night in Oct 2025