Interior

Reviews of Preferred Rooms by Crestview Guest House

2 out of 5
Preferred Rooms by Crestview Guest House
38 Devonshire street, Chapleau, ON

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 48 reviews" "
Rating 8 - Good. 10 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 8 out of 48 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel, motel, or B&B, and a bit of a confusing check in process, but perfect for a one-night sleep while travelling. The owner was super pleasant and accommodating with our late check in. With limited options in Chapleau, I recommend staying at the Crestview Guest House if you're an adult looking for a souped-up, private, hostel pad.
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Stayed 5 nights in Dec 2023

10/10 Excellent

Shilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Wren

Disliked: Cleanliness

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The facility was great if you want a room house but when we booked on Expedia we thought we were booking Executive Suite so we would not have stayed here. Was clean but you share a washroom with the other rooms. The room we had was very small.
Stayed 1 night in Jul 2023

10/10 Excellent

Calin O.

Stayed 1 night in May 2023
Response from Paul on 23 May 2023
Thanks for your stays at Crestview

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
YUCK!
Yuck. Shared everything, including bathrooms. Bedroom was and incredibly old bed and frame which squeaked just by sitting on it. Key was missing from key box when we arrived. While I realize Chapleau is a small town. But just YUCK
Stayed 1 night in Aug 2022
Response from Front desk on 13 Nov 2022
I hope you would call the front desk for help as soon as you have a concern.. I don’t see your reservation in our system, we were fully booked for the last 2 months, the guest house is acknowledged by many repeating guests of the cleaning and efforts to keep it up to date, since we opened and bought all new furniture 4 years ago.

6/10 Okay

Todd

Travelled with group
Liked: Cleanliness
It was okay. Like a bording house. Community bathrooms and large kitchen area. Beds are horrible. Sleeping on a box spring no mattress. No air conditioning! It was in a box on the floor
Stayed 1 night in Aug 2022
Response from Maro on 13 Nov 2022
We got all those new mattresses 4 years ago when we first open, will inspect them again and make the necessary updates

8/10 Good

John

Stayed 1 night in Aug 2022
Response from Paul on 13 Nov 2022
Thanks John for your stays , hope to see you back again next year

2/10 Terrible

Mary

Travelled with partner
Disliked: Amenities, property conditions & facilities
Shared bathroom with other guests and not 3 pc bathrooms at that.. Just not convenient or private. Beds also had lots to be desired.
Stayed 1 night in Aug 2022
Response from Lin on 13 Nov 2022
Our employees and staff are working around the clock to keep the place clean and sanitized.

2/10 Terrible

Robert

Stayed 1 night in Aug 2022
Response from Lin on 13 Nov 2022
Thanks for tour visit

2/10 Terrible

Doug

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible furniture, no central air, room and property in total disrepair.
Stayed 1 night in Aug 2022
Response from Lin on 13 Nov 2022
We got new A/C’s, this year. We will do our best to make sure the confort of our guests.

6/10 Okay

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant served good food with a lot of selections but the room was small with no air conditioning.
Stayed 1 night in Aug 2022
Response from Paul on 13 Nov 2022
Will install new a/c this coming summer :)

8/10 Good

laurent

Stayed 1 night in Jul 2022
Response from Paul on 13 Nov 2022
Hi Laurent, thanks for your stays with us, will see again next year.

2/10 Terrible

Alexander

Liked: Cleanliness
Disliked: Staff & service, amenities
Of all the pictures, only the ones of the front and back of the building were accurate
Stayed 1 night in Jul 2022
Response from Maro on 13 Nov 2022
Hi Alex, we have done some updates and upgrades since we open for business and took the pictures 4 years ago. We try to keep up to date.

8/10 Good

Kerry

Stayed 1 night in Jul 2022
Response from Maro on 13 Nov 2022
Thanks Kerry, we are glad you choose Crestview for your accommodation:)

8/10 Good

Mark

Stayed 1 night in Jul 2022
Response from Front desk on 13 Nov 2022
Thanks Mark, will see you gain every year

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Lin on 13 Nov 2022
Thanks Daryl for your stays with us and the 5 stars review

10/10 Excellent

gerald, Kapuskasing

Stayed 1 night in Jul 2022
Response from Paul on 13 Nov 2022
Hello Gerald,Thanks for your stays with us, we are so happy to hear you enjoyed your stays and thanks For the 5 stars review.

8/10 Good

Bailey

Stayed 3 nights in May 2022
Response from Paul on 18 Jun 2022
Hello Bailey, we are glad you enjoyed your stays with us:) Will see you next time

8/10 Good

Mohammed

Stayed 3 nights in Oct 2020
Response from Front desk on 13 Nov 2022
Thanks Moh, will see you again

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Stay was great
Stayed 1 night in Sep 2021
Response from Paul on 30 Oct 2021
Thanks for your stays at Crestview Guest house..

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All it was was a small room, with use of central bathroom. The owner is only available by phone; he does not come to the property. The room we had was very warm, while the hallway was cooler.
Stayed 1 night in Aug 2021
Response from Management on 2 Sep 2021
Hello John, we have 4 types of room, I wish you choose the Deluxe queen room or a superior room with a bigger space, on your next visit. I hope the front desk and housekeeping employees did awesome job to check you in. Unfortunately, the owner was not available since he was at the store to pick new air-conditioner unit for your room.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Paul on 13 Nov 2022
Thanks Thomas, we are happy to hear you enjoyed your stays with us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could come and go at leisure. Kitchen was clean and well stocked. We shared bathrooms but they were pretty clean all the time. Beds were very comfortable.
Stayed 2 nights in Jul 2021
Response from Front desk management on 29 Aug 2021
Thanks for your stays at Crestview guest house, we are so happy of your satisfaction of the hard work of our professional cleaning staff who worked 7 days a week for the comfort of our guests…

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Really laud, too many people in house. Due covid special. Only 2 bathrooms share with all guests, not clean
Stayed 1 night in Jul 2021
Response from Front desk on 29 Aug 2021
Busy season, but we able to provide every guest with nice and clean private room, which is Furnished with TV, mini fridge, desk, free wifi and a comfortable bed.. we don’t have any cases in our small town, so we must screen all guests.. our housekeeper staff work around the clock to clean and sanitize the whole place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, the host is so friendly and helpful.
Stayed 1 night in Jul 2021
Response from Paul on 29 Aug 2021
Thanks for you stays at Crestview guest house

4/10 Poor

Ernest

Stayed 1 night in Jun 2021
Response from Nick on 13 Nov 2022
Thanks Ernest, appreciate your business

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Lack of communication with staff regarding check in and having to share bathrooms with all the guests not what I'm used to.
Stayed 1 night in Jun 2021
Response from Paul on 23 Jun 2021
Hello Guest and thanks for the feed back, I hope you call the front desk for assistance for better experience communication in the future, I'm glad you enjoyed your stays in Crestview.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in Chapleau, close to beautiful places to walk and be outdoors, two communal kitchen areas for use by guests, extremely clean kitchens and bathrooms, super friendly and helpful host!
Stayed 1 night in Jun 2021
Response from Paul on 16 Jun 2021
Thank you for your stay with us, I hope to see you again soon

10/10 Excellent

Me mengwaa Kwe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and friendly
Very nice environment. Friendly staff who was nice enough to wait to check us in. Comes with a kitchen. Different setup. We got a free upgrade to a queen size bed. I would defiantly recommend
Stayed 1 night in Jun 2021
Response from Paul on 16 Jun 2021
Very glad you liked Crestview in Chapleau, our employees work on the hour for the comfort of our guests. Thanks for your visit.

6/10 Okay

Paul

Stayed 1 night in Aug 2020
Response from Paul on 1 Sep 2020
Thanks Paul for your stay in Chapleau. Very glad that you enjoyed your room, hopefully to see you again, when you are in the area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2020
Response from Paul on 13 Nov 2022
Sorry Anonymous if something went wrong, please let us know and we will make it right.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mariam on 21 Aug 2019
Hello our guest, we are happy to host your stay, we will wait to see you soon again :)

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Paul on 16 Jun 2019
Thanks, we will work harder to get your full satisfaction on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Boulos on 26 May 2019
Thanks

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, easy access and the owner/host was extremely nice.
Stayed 1 night in Mar 2019
Response from Mariam on 2 Apr 2019
Thanks, we are very glad🙂

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place to stay and a very friendly owner who takes the time to show you around; old fashioned customer service :)
Stayed 4 nights in Sep 2018
Response from Crestview Guest House Management on 25 Sep 2018
Hi Brian, Thanks for the high rate :) very much appreciate your great feedback. Will see you next week with a new style service :)

6/10 Okay

Verified traveller

Rooms were a little small and the Televisions had like no channels working, fan was really noisy. Quiet though.
Stayed 1 night in Jul 2018
Response from Paul on 9 Aug 2018
Thanks for letting us know, we will call the technician to fix the Television issue. Our delux and superior rooms are bigger than standard size room. Glad you enjoyed the quiet facility.

10/10 Excellent

Alicia, Buffalo,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The experience was very comfortable and as if I were staying with family. It was more of a B & B than hotel.
Stayed 2 nights in Feb 2018
Response from Crestview marketing team on 22 Mar 2018
Hi Alicia, Thanks for the high rating, and feel very happy for your amazing experience, customers' comfort is our priority and a key success of our business, can't wait till your next visit :)

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent the night here ++
We were on a snowmobile trip. Good place to spend the night in Chapleau on our trip. Clean convenient and comfortable.
Response from Crestview Guest House Management on 25 Feb 2018
Hi Larry, Thanks, it was our pleasure to serve you, will see you again :)

10/10 Excellent

Robert J, Chapleau, Ontario, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST LIKE HOME
Awesome stay, Very comfortable, and very helpful friendly people. Five Stars from me.
Stayed 4 nights in Oct 2017
Response from Crestview Guest house staff on 9 Nov 2017
Thanks Robert, will be always happy to serve you.

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Boulos on 24 Sep 2020
Thanks Oscar for your stay at crestview and the great review, will see you on your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service était super ! Lorsqu'on arrive nous sommes pas trop certain de comment cela fonctionne, mais le service est tellement rapide que ça ne cause aucun problème.
Stayed 1 night in Oct 2019
Response from Paul on 10 Oct 2019
Thank you for the opportunity to serve your stays in Chapleau, hope to see you more often :) we will always work to make sure our guests get the best fast service using all available technology.

4/10 Poor

Pierre

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Paul on 1 Oct 2019
Thank you for your review, very glad you enjoyed your stay with us, wish to hear from you soon to get not less than 10 stars on your next visit.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Als erstes war niemand vor Ort. Am Telefon bekamen wir dann Hilfe, das dauerte aber einige Zeit. Das Zimmer war sehr sehr klein, der Rollstuhlfahrer konnte kaum wenden. Das Bad war außerhalb, durch einen engen Gang zu erreichen. Viel zu klein für den Rollstuhlfahrer. Zwei Stufen um in das Haus zu kommen. Frühstück mussten wir selber machen. Es war alles da was man braucht.
Stayed 1 night in Aug 2019
Response from Boulos on 21 Aug 2019
Hello our guest, Thank for coming all the way from Germany to visit us in Chapleau. so sad to hear that you didn't have enough space for the wheel chair, unfortunately the reservation didn't mention about wheel chair, and the property is not designed for wheel chair accessibility. but that's something we may look into it at the future as we are located on ground floor level and it is our pleasure to support all our guests need. Thank you for the review, we wish to have 10 stars next time :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Paul on 19 Jul 2019
Hi there, Very glad you liked your room. Thanks for visiting our facilities, hope to see you again 🙂

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Everything was perfect. Clean, quiet. I will return to this place next time
Stayed 2 nights in Dec 2018
Response from Jesse on 10 Jan 2019
Thank you! We strive to keep our customers happy and comfortable.