View from property

Reviews of Allsons' Inn

3 out of 5
Allsons' Inn
129 General Echavez St., Cebu, Cebu

Reviews

6.8
Rating 10 - Excellent. 22 out of 107 reviews" "
Rating 8 - Good. 32 out of 107 reviews" "
Rating 6 - Okay. 24 out of 107 reviews" "
Rating 4 - Poor. 20 out of 107 reviews" "
Rating 2 - Terrible. 9 out of 107 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

William

Disliked: Amenities, property conditions & facilities
I enjoyed the view from the roof. It's simply an old building that hasn't been maintained. When you step out of the hotel, the roads n surrounding structures are in complete disrepair.
Stayed 2 nights in Apr 2024
Response from Jamie on 27 Apr 2024
We apologize for the less than satisfactory experience with us William. Rest assured that the building is undergoing maintenance and renovations with some of our floors

6/10 Okay

Darwin

Stayed 6 nights in Nov 2023

8/10 Good

DENNIS

Liked: Cleanliness, staff & service
Disliked: Amenities
A nice inexpensive olderproperty centrally located to Mango Square an Ayala Mall. You do have to pay extra to use the gym that Expedia i.plies is free. You also have to surrender your key to the front desk with each exit and than wait in an always bust line to retrieve your key upon return.
Stayed 7 nights in Nov 2023

10/10 Excellent

Annaliza

Stayed 1 night in Sep 2023

8/10 Good

sofel

Stayed 2 nights in Jul 2023
Response from Jamie on 24 Jul 2023
Thanks for the most generous score Sofel. We hope to have you again next time you're in town.

4/10 Poor

GUNHEE

Stayed 2 nights in Jun 2023
Response from Jamie on 26 Jun 2023
We apologize if your stay was not to your satisfaction Gunhee. We take these reviews seriously in order to improve our quality. Thank you very much for making us a part of your travel plans

8/10 Good

Annaliza

Stayed 1 night in May 2023
Response from Jamie on 17 May 2023
Thanks for the generous review score Anna. We hope to have you again in the future. Happy trails!

10/10 Excellent

Ramil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I am very satisfied. I am looking forward to stay again at Allsons Inn in my next travel to Cebu.
Stayed 3 nights in Apr 2023
Response from Jamie Craig on 10 May 2023
Thanks for the perfect review score Ramil. We are glad to have made your stay most satisfactory

2/10 Terrible

Angelo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allisons Inn Should be Allisons Out!
Upon check-in, my family was asked for receipts and paperwork like they were trying to sneak into a low-budget hotel for free. Great Allisons’ Inn welcome. But wait. There’s more. I tried talking to both of the desk agents and they completely ignored me and refused to even acknowledge my questions. Maybe they are mutes. Once in the room, there was only 1 bed. The listing stated 2 beds. The linen smelled and looked used and unchanged. This is a recurring trend at this hotel. Check the other reviews. We were also told that pets would be charged 500p each when the listing says pets stay free. Update #1: Moved to another room after complaining about the beds and linen. Update #2: Still charging for pets. It’s called “bait and switch” and Allisons’ Inn has perfected the art. Update #3: So Hotels.com called on our behalf and were also told 500p per pet, regardless of the listing. I would rather sleep on a flattened cardboard box in front of 7-11 than either stay here or allow any family to stay here ever again. Update #4: So upon checkout, the management wouldn’t even entertain the idea of a discounted pet fee. We asked for a split rate. Nope. No. Never. My final assessment is to avoid this place. Its super cheap, but does that mean you have to put up with this? Does it mean “no customer service?” Does it mean you have to deal with poor “management?” For me, it’s clear the answer is a resounding NO, but you make your own decision.
Stayed 2 nights in Apr 2023
Response from Jamie Craig on 10 May 2023
Hello Angelo. Your review has been recieved and we appreciate you sharing your experience with us to help us improve. As stated the Pet Fee notice has been addressed to prevent any confusion along with our other hotel policies. Our commitment to improving our cleanliness and room quality is ongoing with a replenishment as part of our post pandemic recovery efforts. With your report on customer service we are looking into it as per your duration of stay to train our staff better. We also apologize for your check in experience and we have streamlined this process. Once again. Our thanks for pointing out these matters for our improvement.

4/10 Poor

GLAIZA LOUELLA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jamie on 10 May 2023
Thanks for leaving a review score on us Glaiza. Every bit helps to our commitment to improve. Have a nice day ahead

10/10 Excellent

Ramil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
It was so good. We felt comfirtable. Accessible to transportation.
Stayed 3 nights in Nov 2022

8/10 Good

Andrew, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the money. Location is good too.
Stayed 3 nights in Nov 2022

4/10 Poor

james

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The one thing I really really needed was internet in the room. Everything else is gravy. Well there was none. NONE. After a cursory attempt by the staff to correct it we were told. "Sometimes it works, sometimes not. No one else is complaining." I missed several meetings and important e-mails. After 30 hrs. in a plane and airport, and 48 awake I didn't need this hassle.

6/10 Okay

Jy Edieriza

Stayed 1 night in Aug 2022

10/10 Excellent

Mary Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

4/10 Poor

Jose Bernardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor customer service
I booked this hotel because it is just walking distance from our Cebu office and it advertised that it has a gym. It indeed has a decent gym, but apparently, hotel paying guests are not allowed to use it unless they pay for gym use. Which was not clearly stated on the booking websites. I'm actually ok to pay, but unfortunately, the way this message was relayed to me was very unprofessional. The front desk lady just blatantly told me I cannot use the gym. I was a bit surprised on how she informed me, considering that they are in the service industry
Stayed 9 nights in Nov 2021

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much impressed in the Philippines for the value of rooms at our under $20.. Hotel was nice,room was very good, location was decent.. Service was excellent
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
No changing of towels or sheets in three nights. Told policy is every other day but even then we had to request and track down maids. Huge cockroach in shower/bathroom. Very noisy. One roll of toilet paper for three people for three days.
Stayed 4 nights in Jun 2019
Response from Jamie Craig on 4 Jul 2019
We are very sorry to have this happened to you. Can you give us your stay details so that we can investigate? This is below our standards and we aim to treat reviews like this seriously to plug any gaps in our quality. Our thanks for this valuable feedback.

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
they could stand to change the linens more often. I stayed 10 days and had to ask them to change the sheets.....never did get new towels.
Stayed 8 nights in Mar 2019
Response from Jamie Craig on 2 Apr 2019
We are sorry that you experienced this Mr. John, this feedback will be forwarded to housekeeping and operations for the improvement. Our thanks for the generous score.

6/10 Okay

Verified traveller

Liked: Staff & service
Location is okay if you walk. Don’t like the deposit they ask for, especially when the room wasn’t perfect when I came. I don’t want to be charged for something I didn’t do.
Stayed 1 night in Mar 2019
Response from Jamie Craig on 2 Apr 2019
Apologies for the inconvenience you experienced. The matter will be forwarded to the next quality of life meeting. Your feedback is greatly appreciated.

10/10 Excellent

Coleen Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Jamie Craig on 18 Mar 2019
Thank you very much for the generous review dear guest. We hope to have you again in the future. Until then, keep safe and have an awesome day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
More amenities like water fountain or microwave for guests
Stayed 3 nights in Feb 2019
Response from Jamie on 6 Mar 2019
Your suggestion is duly noted valued guest. We do have a relaxing water fountain at our rooftop resto with a view of the city. Thank you for staying and we look forward to having you again soon!

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2019
Response from Jamie Craig on 2 Apr 2019
Thank you very much for the extremely generous review score valued guest. We hope to have you again in the future. Until then, happy trails!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to hospital. Good secure parking with security guard.
Stayed 4 nights in Feb 2019
Response from Jamie Craig on 6 Mar 2019
Thank you for the generous review kind guest. We hope to continue this air of safety and security for all our valued guests. Until next time, keep safe and have an awesome day!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again
I stayed here four years ago and went back again for a total of seven days this time. The price can't be beat, and everything went well. I like the view from the sixth floor balcony, and the Allsons has a gym as well for only 120 pesos - two US dollars. The surrounding area is rather poor, but this hotel is within easy walking distance of two malls and other attractions.
Stayed 3 nights in Jan 2019
Response from Jamie Craig on 6 Feb 2019
Thank you so much for the very generous review. We're also happy to announce that we're renovating our rooms and improving our safety and security to serve you better. Safe travels until your return dear guest.

4/10 Poor

Verified traveller

Travelled with family
Poor quality of service.cannot connect to wifi in the room..
Stayed 1 night in Jan 2019
Response from Jamie Craig on 6 Feb 2019
We're sorry for this to have made your stay less than satisfactory. We'll be sure to note this wifi connectivity matter. Thank you for the review nonetheless

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up..
Such a good place to stay and very affordable. I will be back soon.
Stayed 2 nights in Jan 2019
Response from Craig on 6 Feb 2019
Thanks a bunch for the kind words valued guest. Happy trails until your return!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good Value.
The front desk staff were friendly, pleasant, and efficient for check in and checkout. The room was spacious and had a good table. The air conditioning worked well. The shower had hot water, but the shower head just released a fine mist so the water pressure was very weak; not great for showering. There were no towels in the room when we arrived, but staff eventually brought them after calling the front desk. There were a good selection of tv channels on the cable tv. There's a Jollibee restaurant a few minutes walk from the hotel. Ayala center is a short ride away or you could walk there in around 25 minutes. All in all this hotel was comfortable and had good value for my money.
Stayed 4 nights in Jan 2019
Response from Jamie Craig on 23 Jan 2019
Thank you for the kind and generous review dear guest. We are happy to have satisfied your needs and we look forward to having you again in the future. Hopefully with more value for your patronage. Happy trails!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff very friendly and the food service was great too, overall a great stay and the hotel was very quiet.
Stayed 5 nights in Jan 2019
Response from Jamie Craig on 18 Jan 2019
Thank you very much for the excellent score. We hope to have you again in the future. Until then, Happy Trails!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Jamie Craig on 20 Jan 2019
We're sorry for your less than satisfactory stay. We hope to improve on your feedback should you have any.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My third visit to this hotel. Conveniently situated and overall satisfactory for a budget traveller.
Stayed 2 nights in Nov 2018
Response from Craig on 9 Jan 2019
Thanks for the kind review. We hope to be here for you and even better the next time you visit. Happy trails!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms are OK for this grade of hotel though they are a bit old and weary. Security is very good, reception is good too, but the restaurant is not quite what one would expect. The food is good either there or in the room but seems to be operated solely by one individual on call who has to run around and often doesn''t answer the bell as quickly as one would like. The roof restaurant has a good view over the city and allows smoking, but may be closed for private events as we discovered one day.
Stayed 1 night in Dec 2018
Response from Craig on 9 Jan 2019
Your feedback is well appreciated. We are in the process of renovating our rooms by batch and every bit of information helps. Our food and beverage is also getting an operational upgrade and we apologize if you were still caught in the slow pace of things. Thank you for the kind review and staying with us. Until next time, Happy Trails!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff always friendly only there for one night did not see anything to do.
Stayed 1 night in Nov 2018
Response from Jamie on 5 Dec 2018
Thank you for the very kind review. I apologize if you didn't have any entertainment to have. We'll make sure to suggest nearby locations for amusement since we are located near the nightlife and shopping district

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Much as expected for this kind of room in this kind of hotel. The room was very spacious which could have accommodated more furniture but we had just two small hard chairs and a small wobbly table that wa too high to eat at comfortably. The wifi was good but didn't have any internet the night we were there. The room was clean, the bed comfortable, the aircon satisfactory and there was hot water at the shower. The reception took a while to find our reservation but the security was very efficient and helpful as we needed to leave our bags until the next booking. There is room service for a limited menu but ceases at 9pm at the time the restaurant closes.
Stayed 1 night in Nov 2018
Response from Jamie on 5 Dec 2018
Thanks for the awesome review. We'll take note on your comments on the furnishings. Right now however we are undergoing renovations in the hopes to serve you better. We hope to have you again!

6/10 Okay

Raymond M

Disliked: Staff & service
Don't expect much here
Front desk was rude and not helpful, I just want to tell you all the things you can do wrong so that you can get fined money. Room was basic, and bathroom had a mildewy smell
Stayed 1 night in Nov 2018
Response from Jamie on 5 Dec 2018
We apologize for the negative experience you had with our staff. We will take note of this feedback and improve on it. Much thanks and Happy trails!

8/10 Good

Aly

Liked: Staff & service
You get what youve paid of
Everything was good. The only issue we had is the hot water in the shower is not working but they transfer me in another room.
Stayed 1 night in Nov 2018
Response from Jamie on 5 Dec 2018
We apologize if the hot shower wasn't working as intended. We are improving from our antiquated state but it is slow and steady. We have contingecies in place like the free room transfer just in case of these scenarios. Hope to have you again soon and experience a renewed property.

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you very much for the kind rating. We wish to have you again in the future.

8/10 Good

cherry

Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Brothel type mattress coated in "plastic"

4/10 Poor

poor choice, NC

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor choice
Poor choice Bed is uncomfortable Old place, old chairs, poor breakfast

8/10 Good

Victor, Vancouver, B.C.

Liked: Cleanliness, staff & service
Best location for me, good transportation link.
Internet functions quite well now, and the food menu is still reasonable. Cell phone load can be purchased at the front desk, and the cable tv is more than adequate.

8/10 Good

Karen, PHL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. We stayed here for 4 days and 3 nights.

4/10 Poor

Jinny, zamboanga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Noisy not comforting

6/10 Okay

Anonymous, USA

Disliked: Cleanliness, room comfort
Good location for barhopping
Located close to all the bars on "Mango" Avenue. Can walk to all of them very easily.

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

stayinfit66, Washington State

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay, no frills, great gym
If you have no expectations you will enjoy it here. The price was right for the accommodations.The front counter staff were friendly and the gym was great but there is an additional fee to use it.

6/10 Okay

Verified traveller

Disliked: Staff & service
Not welcomingp
Paid for delux room with view ,no view and not delux

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at the right price
Affordable. Wifi in ur room. Free breakfast. Not too far from mango square. Not bad at all for the price.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort