The problem is the air conditioning need to fix the air adjustment which is broken, the water heater is not properly working during the time of my stay.
Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines.
The only disappointment I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.
The location is convenient. Thus, the hotel is busy.
Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room.
New towels/bath rugs needed.
Breakfast was great but maybe have more variety.
Otherwise, I will stay there again. Staff is very accommodating in all areas.
Good customer service.
The leaking pipe that made water pour out of the overhead light in the bathroom. Then my party was forced to switch rooms in the middle of the night and I was not compensated for our trouble at all. I was and am very disappointed in this hotel. I also still have video of the incident which I am considering posting online if I am not compensated in some way for my troubles.
No bell man when we arrived , not one person helped us with our luggage . We stay here often and this is the first time our stay did not include breakfast . Very disappointed
It was near to a place where I had a meeting and I had stayed there before some years ago .
ผู้เข้าพักจริง
เข้าพัก 1 คืน, เมษายน 2019
6/10 พอใช้
Mark
4 ม.ค. 2019
Potential
Bit of renovation going on so appreciate the distraction and challenge to the staff. Breakfast standard varied more selection would assist.
It is a good location