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"Hotel is outdated. Room amenities need updating and modernization for sure. Location is great though."

"Stayed here for 1 night due to its proximity to St Pancras. Good clean hotel. Rooms were very small but did the job for 1 night."

"Incredible staff and don’t miss the sauna and steam room! "

"Good location for flights from Terminal 4."

"First time in London and we will be back! The Park Plaza was exceptional. A few minutes walk to the metro, the hop on bus stop steps away and easy pick up spot for ride share made it the perfect location. We stayed in a Big Ben studio room and the view was amazing. Everyone was friendly and helpful. We didn't have time to use the pool but it looked beautiful. Having a café, bar and resturants right downstairs was an added bonus. We can't wait to stay again!"

"The hotel is in a good location, convenient to access the Underground or just walk to many places in London. The double room is not big, but worked for two people. The hotel was busy, and getting space in the lifts could be a minor challenge. While I understand a policy of only changing linens every four days, and providing clean towels upon request, this is where the hotel failed to meet basic expectations. We stayed nine nights, and the linens were only changed after the eighth night. By that time, we had no expectations of any change of linens. The garbage was never picked up, despite having made multiple requests at the front desk. We resorted to leaving a garbage can outside of the room in the morning, and when we returned in the evening, the empty can was left outside the door. We were able to get toilet paper and fresh towels upon request, so the only major negative was the failure to clean the room. I don't know if you need to request a remote for the television, but there wasn't one in the room, and we didn't need to use the TV."

"Great location and staff. Breakfast was excellent. The show was fun. No mini fridge. ;( lighting in bathrooms for make up doesn’t exist. The staff after my third stay are on first name bases are just great. With advise for travel. Restaurants and things to do. "

"Clean room, small but ok, nice bathroom, quiet, great location"

"Very enjoyable stay. Polite and helpful staff. Great location and very good room. "