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"Room was very clean, staff was upbeat and very helpful!"

"The breakfast is a joke. We stayed two nights. Hardly anything to eat. Good looked like it had been there for a while. Way below Hilton standard."

"Experience was all very comfortable"

"Very clean room , breakfast was great , air conditioning worked for sure , staff very friendly and pleasant. I definitely enjoyed my stay and would stay with them again ."

"Would highly recommend."

"Hotel staff was amazing. However, this is more of a long term, live in, motel. Photos on Expedia are very deceiving. Permanent residents can be confrontational and make you uncomfortable. Make sure you have a full inventory of any pool supplies/toys, or you will be accused of stealing from the long term residents. If the listing was actually accurate we definitely would NOT have booked here."

"Clean"

"The towels were stained and torn."

"Absolutely will book again. Breakfast was nice, just what was needed to start day!"

"OK"

"We were greeted kindly and were able to have two rooms right next to each other. "

"The hotel seemed fine when we got there. However, our bathroom was not clean. It had urine and hair on the toilet bowl and the floors were sticky."

"Friendly and hard working staff. Very clean and updated rooms. Pool and hot tub are well maintained. Continental breakfast was full of good options and also very clean. I’d definitely recommend booking this hotel"

"Everything was fine--we just needed a place to sleep, so didn't have many needs. Thank you."

"The room they gave for me and my family was full of human PEE. They gave a new room but that room had no made beds and wasn’t ready to have guest. The rooms both smelled of nasty PEE and I have videos and pictures. It was terrible. I contacted corporate ! Not happy. Very and first experience in Grand Rapids and that hotel. Very poor service. Very poor !"

"Clean room, no smell!! Pool open till 10pm small breakfast items were a plus"

"Awesome hotel in a wonderful town of Rockford.. Beautiful trails for biking .. shops and restaurants were wonderful and The Rose is in the center of it all.. Almost brand new.. the hotel was beautifully done"

"Locks to enter building were broke, no hot water for morning shower. Overall the room was clean."

"Despite the negative reviews I decided to stay here, I had a good day, room was comfortable, good view, hot tub was hot, Hotel is a little outdated but my stay was great... the restaurant that everybody is complaining about is not part of the hotel, it is attached, but it is a separate entity, it is not open, but there are many other places to visit/eat in the vicinity."