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Palenque Casa Hotel BY HMC

4.0 star property
Travelers find an upscale retreat in Cartagena with a stunning rooftop terrace offering panoramic views, a refreshing pool, and rejuvenating spa services

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Palenque Casa Hotel BY HMC in central Cartagena is near Bocagrande Beach. Enjoy spectacular views from the rooftop terrace, relax in the spa tub, sip drinks at the poolside bar, or schedule massages and treatments for a complete luxury experience.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

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Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for COP 80000 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per room (return)
  • Rollaway bed fee: COP 80000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Palenque Casa Hotel BY HMC have a pool?

Yes, this property has an outdoor pool.

Is Palenque Casa Hotel BY HMC pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palenque Casa Hotel BY HMC?

Self-parking is free at this property.

What time is check-in at Palenque Casa Hotel BY HMC?

Check-in end time: anytime.

What time is check-out at Palenque Casa Hotel BY HMC?

Checkout is at 1 PM.

Does Palenque Casa Hotel BY HMC provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 60000 per room applies.

Where is Palenque Casa Hotel BY HMC located?

Located in Cartagena Walled City, this hotel is within a 15-minute walk of Centro Comercial La Serrezuela, Clock Tower and Cartagena de Indias Convention Center. Las Bovedas and Fine Arts are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

8.6

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

Reviews

Verified

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Veel ruimte en sfeer in dit hotel.

Op de grote binnenplaats kun je heerlijk zitten tussen de palmen of zitten in het lauwe water van de 2 zwembandjes. De kamers zijn ruim en kleurrijk. Ongevraagd werden we van standaardpakket naar luxe kamer met kingsizebed geüpgraded. Zelfs een bank erbij en een goedwerkende airco. Het ontbijt is geen buffet zoals in de omschrijving staat. Je moet zelf de slappe koffie pakken. Dan krijg je een sapje, 2 geroosterde boterhammen en een gebakken eitje. Verwacht daar niet teveel van. Kwartiertje lopen naar de sleutelpoort maar om de hoek kun je prima eten. Engels spreken ze niet maar zeer hulpvaardig. Ze regelen een busje voor je van hotel naar hotel in Santa Marta. Goede deal voor 27 euro!
Stayed 1 night in Jul 2018
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice staff. All rooms needs fixing.

Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.
Verified

8/10 Good

Emelie

Liked: Staff & service, room comfort
Disliked: Cleanliness

Nöjd!

Det är ett fantastiskt litet hotell och de ger bra service exempelvis gör de frukost efter önskemål och hjälper till med det du behöver. Städningen blev sämre över tid och jag bodde där i 21 dagar, fick fråga efter handdukar lite då och då och duschen fungerade inte riktigt som den skulle då munstycket var trasigt. Två fungerade inte heller då den inte hade några kanaler/signal. Men alla i personalen är supergulliga även om de inte pratar särskilt mycket engelska. Skulle absolut rekommendera att bo där och skulle själv göra det igen när jag åker tillbaka till cartagena.
Stayed 21 nights in Jan 2018
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend !!!

The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Trevlig vistelse

Hotellet låg perfekt i gamla staden med gångavstånd till det mesta, bara någon gata ifrån alla barer och restauranger. Tryggt område och hjälpsam personal. Rummen var fräscha och låg på en mysig innegård.
Stayed 8 nights in Jan 2018
Verified

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018
Verified

6/10 Okay

Leonardo

buena ubicación

Un lugar de cierta comodidad y sobre todo ubicado en un barrio ideal dentro de la ciudad amurallada, barrio pintoresco, limpio, infinidad de restaurantes para todos los gustosa y pocas cuadras del centro.
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

DOUGLAS

Disliked: Cleanliness, room comfort

Mas o menos

El Hotel necesita más limpieza, es muy incómodo y el desayuno es pobre, baño muy pequeño. El wifi y la televisión por cable es pésima se cae constantemente.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel en la ciudad amurallada!

Estuvimos seis noches en Casa Palenque hotel, hermoso hotel, la atención es excelente el personal muy amable y con una decoración bella, tiene todas las comodidades y una ubicación execelente. Luego nos fuimos a Barú e Islas del Rosario y cuando regresamos a Cartagena volvimos a alojarnos aquí unas tres noches más. Muy recomendable!!!
Stayed 4 nights in Nov 2017
Verified

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and cozy, great Walled City location.

I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017
Verified

10/10 Excellent

ELY DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitacion comoda

Me parece un hotel comodo bien ubicado buen precio, los muchachos de la noche muy atentos, elegí la habitacion de cama king fue la mejor elección habitacion amplia cama comoda, si piensan en un hotel para dormir y estar afuera todo el dia este es el hotel
Stayed 3 nights in Oct 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hicieron la reserva, aún cunado estaba pagada en su totalidad e intentaron enviarnos a un hotel fuera de la ciudad en un barrio peligroso
Stayed 5 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got switched at the last minute

The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Decepção

Hotel mais parecido com uma pousada Instalações precárias. Anúncio fala q possui água quente ,mas não tinha O bom do hotel e a localização e os funcionários . Em destaque José.
Verified

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Hotel was good and convenient. Near to airport
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não recomendo

A reserva falava de um quarto com janela para o jardim primeira mentira!!!O quarto não tinha janelas tinha uma porta de madeira LOTADA de cupins que se abrisse todos iam me ver lá dentro sem nenhuma privacidade!!!O quarto sujo tive que pedir para limpar os restos que os cupins deixavam !!!NOJENTO!!! Café da manhã bem limitado . Não recomendo!!!
Verified

10/10 Excellent

julian marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran hotel

El hotel es muy acogedor y su ubicación es inmejorable, la atención de todo el personal es muy buena, lo recomiendo totalmente, volveré con seguridad
Verified

8/10 Good

andrea

Liked: Cleanliness, property conditions & facilities
Funcionários da recepção atenciosos e boa localização. Café da manhã pobre e, mesmo sendo servido até às 10h, às 9:30 h os funcionários começavam a retirar os poucos itens e ficavam de mau humor com qualquer coisa que fosse solicitada
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, safe hotel conveniently located.

The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.
Verified

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities

Nice place to stay

Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Casa avec potentiel

La Casa est jolie au premier coup d'œil mais semble malheureusement manquer d'un peu d'amour. L'emplacement dans le centre historique est parfait. Nous avons aussi bien apprécié la petite piscine en fin de journée. Toutefois, certains détails font que nous ny retournerions pas. Par exemple, verres et mégots traînants par terre, serviettes et tapis de bain tachés, manque de supports et crochets pour le rangement, fenêtres condamnées, lits très durs, etc. Bref, la casa Palenque a beaucoup de charme et de potentiel, mais certaines améliorations seraient nécessaires pour en faire une casa où je souhaiterais revenir.