Hotel Cartagena Plaza

Property class: 4

Choose dates to view prices

Reviews

7.6 out of 10
Good
Located close to Rio Cartagena Casino and Bocagrande Beach, Hotel Cartagena Plaza provides a free breakfast buffet, a nightclub and a poolside bar. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a playground and an arcade/games room.
The current price is ฿5,726
฿5,726 total
13 Oct - 14 Oct

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Superior Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a TV mounted on the wall.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, Club lounge access

A hotel room with two beds, a desk, a chair, and artwork on the walls.

Executive Room, Club lounge access

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Ocean view

A hotel room with two beds, a desk, a chair, and a TV.

Superior Room, Ocean view

8.2 out of 10
Very good
(10 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Woman Room

A modern hotel room with a large bed, a desk, and a chair.

Woman Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Tematic Room)

A hotel room with a large bed, a bedside table, a chair, a desk, and a large window.

Room (Tematic Room)

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Business Room, Tower

A hotel room with two beds, a desk, and a view of the sea.

Business Room, Tower

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with a black leather sofa, two single beds with teal bedding, a nightstand with a lamp, and a wall-mounted air conditioner.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A hotel room with a black sofa, two single beds with orange bedding, a small table with a magazine, and a painting on the wall.

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Ocean view

Room

Superior Room, Ocean view

  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
A spacious outdoor dining area with white tables and wicker chairs, surrounded by arches and greenery.

Charleston Santa Teresa Cartagena

Cartagena Walled City
  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
9.4 out of 10, Exceptional, 900 reviews
The price is ฿15,496
฿15,496 total
9 Nov - 10 Nov
Charleston Santa Teresa Cartagena
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Bocagrande, a neighbourhood in Cartagena, Hotel Cartagena Plaza is in a shopping district and on the waterfront. Bodeguita Dock and Cartagena Fishing Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bocagrande Beach and Castillo Grande Beach. Rio Cartagena Casino and Plaza Bocagrande Commercial Center are two other places to visit that come recommended. Visit our Cartagena travel guide
Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001

What's nearby

  • A coastal cityscape with a beach, high-rise buildings, and a clear blue sky.
    Bocagrande Beach
    1 min walk - 0.1 km
  • Rio Cartagena Casino
    3 min walk - 0.3 km
  • Centro Comercial Nao
    3 min walk - 0.3 km
  • Plaza Bocagrande Commercial Center
    15 min walk - 1.3 km
  • Castillo Grande Beach
    17 min walk - 1.5 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.)
    19 min drive

Restaurants

  • Juan Valdez Café
    1 min walk
  • Leña Y Carbón
    4 min walk
  • Starbucks Bocagrande
    4 min walk
  • Hotel Capilla del Mar
    3 min walk
  • Caffe napoli
    4 min walk

About this property

Hotel Cartagena Plaza

  • Upscale family-friendly hotel near Bocagrande Beach
  • Located close to Rio Cartagena Casino and Castillo Grande Beach, Hotel Cartagena Plaza provides a free breakfast buffet, a nightclub and a poolside bar. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a playground and an arcade/games room.
  • Other perks include:
    • An outdoor pool, along with sunloungers
    • Babysitting (surcharge), luggage storage and a 24-hour front desk
    • A porter/bellboy, beach towels and a front desk safe
    • Multilingual staff, a banquet hall and concierge services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 311 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Daily housekeeping, desks and phones

All-inclusive details

  • All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Similar properties

An aerial view of a resort with a large swimming pool, palm trees, and a beach.
Hotel Dann Cartagena
El Laguito
  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
9.2 out of 10, Wonderful, 1,237 reviews
The price is ฿4,577
฿4,577 total
9 Nov - 10 Nov
Hotel Dann Cartagena
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A poolside bar
  • A restaurant

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Hotel Cartagena Plaza have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Cartagena Plaza?

As of 11 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Cartagena Plaza on 13 Oct 2026 start from ฿5,726, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Cartagena Plaza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cartagena Plaza?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Cartagena Plaza?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Cartagena Plaza?

Some rate plans available at this hotel are all-inclusive.

Where is Hotel Cartagena Plaza located?

This family-friendly Cartagena hotel is located on the waterfront, within a 5-minute walk of Bocagrande Beach and Rio Cartagena Casino. Plaza Bocagrande Commercial Center and Castillo Grande Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Cartagena Plaza Reviews

7.6

Good

8.2

Cleanliness

8.6

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 295 out of 920 reviews
Rating 8 - Good. 302 out of 920 reviews
Rating 6 - Okay. 187 out of 920 reviews
Rating 4 - Poor. 76 out of 920 reviews
Rating 2 - Terrible. 60 out of 920 reviews

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is good located, but too many porplr visiting the property, pool and elevators are always full, there is a hurrible smell in the lobby.
Stayed 7 nights in Sep 2026
Verified review

4/10 Poor

It was my first time in Cartagena, the amenities in the hotel was not the problem, I would not recommend for a solo traveler, the location is great, it’s right across the beach, but step into the beach at your own peril, there are locals there waiting to harass you and fleece you for money, I didn’t have 5mins of peace there, sit under an umbrella and you pay, then the constant influx of vendors pestering you, they know you’re a foreigner so they try to extort you, mind you the hotel staff suggested I go to the beach since the hotel pool wasn’t open yet, it was a very unpleasant experience to say the least. I will not be returning.
Stayed 4 nights in Sep 2026
Verified review

6/10 Okay

The food at the buffet was horrible. No bacon or real ham was available. Everything seemed reheated. Cook didn't know how to make and omelet. Lucia's restaurant was the best food I have ever eaten (5 thfloor) Staff treated us like Kings and Queens. Food at swimming pool was horrible. Tastless pizza was terrible. Rooms were clean but TV was terrible. Could hardly find a channel to watch. Pool water was warm and clean. Lobby smelled like urine, terrible. Must be a plumbing problem. Staff gave us free meal after checkout, was very nice of them.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very nice hotel very clean Had one small issue but Andres the front seat manager was excellent he resolved my minor billing issue thanks Andres 👍👍👍👍
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Buffett very good
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy check in & out
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and hotel was always maintained clean.
Stayed 7 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Stayed 10 nights in Apr 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
I like the attention the service ..
Stayed 5 nights in Dec 2023
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hotel have everything. But nothing work properly. Breakfast. Gym etc.
Stayed 6 nights in Dec 2023
Verified review

6/10 Okay

Liked: Staff & service
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Stayed 7 nights in Jun 2024
Verified review

8/10 Good

Liked: Staff & service, amenities
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Stayed 7 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Maintenance

Good experience all around asked for my air-condition to be checked they never bothered
Stayed 4 nights in Dec 2024
Verified review

4/10 Poor

Liked: Staff & service
The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.
Stayed 11 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness
Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5
Stayed 7 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Pictures can lie

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Stayed 8 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Service at the restaurant ok ,i have to serve my own coffee ,only 1 person cooking the omelets ,friendly staff
Stayed 2 nights in Jun 2026