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Casa Santa Ana Hotel Boutique - Spa

4.0 star property
Travelers revitalize with spa treatments before lounging poolside at this Cartagena retreat, where complimentary bicycles make city exploration effortless

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Casa Santa Ana Hotel Boutique - Spa is in Cartagena's Walled City. Guests enjoy a full breakfast before visiting Romance-Spa for manicures, pedicures, and body treatments. The rooftop pool is perfect for unwinding after exploring the historic area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Business services
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About this property

Casa Santa Ana Hotel Boutique - Spa

  • Upscale boutique hotel near Cartagena de Indias Convention Center
  • Near Clock Tower, Casa Santa Ana Hotel Boutique - Spa provides free full breakfast, an airport shuttle and a rooftop terrace. Indulge in a body treatment, a massage and a body scrub at Romance-Spa, the on-site spa. Free in-room WiFi is available to all guests, along with shopping on-site and a hair salon.
  • Other perks at this hotel include:
    • An outdoor pool, along with sunloungers
    • Limo/town car service, free bike hire and a 24-hour front desk
    • Smoke-free property, tour/ticket information and a computer station
    • Luggage storage, free newspapers and a front desk safe
  • Room features
  • All guest rooms are individually furnished, and have comforts, such as pillow menus and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
  • Other amenities include:
    • Hypo-allergenic bedding, down duvets and sofa beds
    • Bathrooms with rainfall showers and hairdryers
    • 42-inch TVs with cable channels
    • Fridges, free infant beds and ceiling fans

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Exterior
Hotel Voilá Centro Histórico
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
9.2 out of 10, Wonderful, 805 reviews
The price is ฿5,600
฿5,600 total
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are available for COP 120000 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (return)
  • Rollaway bed fee: COP 120000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Casa Santa Ana Hotel Boutique - Spa have a pool?

Yes, this property has an outdoor pool.

Is Casa Santa Ana Hotel Boutique - Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Santa Ana Hotel Boutique - Spa?

Casa Santa Ana Hotel Boutique - Spa doesn't offer parking.

What time is check-in at Casa Santa Ana Hotel Boutique - Spa?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Casa Santa Ana Hotel Boutique - Spa?

Checkout is at noon.

Does Casa Santa Ana Hotel Boutique - Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is Casa Santa Ana Hotel Boutique - Spa located?

Located in Cartagena Walled City, this spa hotel is within a 15-minute walk of Ciudad Movil Cultural Center, Cartagena de Indias Convention Center and Clock Tower. Plaza de la Trinidad and Santisima Trinidad Church are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.0

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 74 out of 108 reviews
Rating 8 - Good. 28 out of 108 reviews
Rating 6 - Okay. 4 out of 108 reviews
Rating 4 - Poor. 1 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Casa ana

Amazing Fabulous friendly staff made us feel ver comfortable
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opcão custo benefício

Bom serviço e tudo arrumado Muito boa localização e sossego em Getsêmani
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property. Lovely attentive staff. Spacious room. Loved the common areas - lounge, dining, rooftop. Will definitely come back.
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place in the charming Getsemani area

Stayed with a friend 1 night at the Casa Santa Ana Hotel Boutique - Spa, which we both enjoyed very much. They welcome you with a free drink of your choice. They have a lovely roof top pool, which was a perfect way to cool down in the heat. They do some lovely massages and facial treatments, which we unfortunately didn't have time to try.The Garden and breakfast is gorgeous and the staff cannot do enough for you so can only recommend this place.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location Great staff that was very kind and helpful. Very clean
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

The ladies were wonderful. The room was modern and clear snd perfect for pur needs. The breakfast was delicious. The rooftop pool was lovely on the middle of tge hot afternoon. I would stay here again in a heartbeat. Loved it!
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel à l'abris du bruit de Cartagena. Excellent déjeuner.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Girlstrip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at hotel were amazing. They went above and beyond to make sure we were happy with our stay. I highly recommend this hotel. Food was great, room service was awesome and would stay at this hotel again if I had to.
Stayed 6 nights in Nov 2019
Verified

10/10 Excellent

Irodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were cheerfully greeted at the front door by staff. The hotel is centrally located to most eateries and just outside of the Walled City. We absolutely loved, loved, loved our stay at the Santa Ana Hotel. Highly recommend. You wont regret it.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Excellent breakfast. Nice rooftop pool.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel confortable en zona interesante

El hotel es fantástico, al igual que la atención. El spa muy deteriorado; por eso no le doy máxima puntuación. la zona es muy buena, excepto por un par de calles.... recomiendo el restaurante Cháchara, muy cerca del hotel. Sencillo pero con un ambiente fantástico!! y música en vivo.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa de Santa Ana is a family-owned boutique hotel in the heart of a lively neighborhood just outside the Old City. The staff were all friendly and helpful. Visiting Cartagena during a rare heatwave, with temps in the 90’s F, the AC in the room was a welcome relief. And they serve the best coconut limeade in the city!
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff was awesome along with morning breakfast!
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
City center easy access to old town Room was clean safe no one can enter into the casa Our toilet bowl was broken but was fixed we only met an English speaking person last day which was nice but we needed some things like an extra towel or needed help with operation of the tv that spoke only English and we were stuck no help place is nice but was looking for a new place not old
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

JULIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é pequeno mas muito aconchegante, fomos recebidos com uma limonada de coco deliciosa (que veio a calhar pois o calor é super abafado por lá), o staff extremamente cordial e prestativo. Recomendo muito.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Jul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy linda la casa y el servicio excelente, está a una cuadra de una plaza donde siempre hay comida, música y fiesta... pero a pesar de eso es muy tranquila la casa boutique y no se escucha ruido. Muy cerca de todas las atracciones turísticas
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top location to discover the Centro Historico

Cosy place with only five bedrooms. Small pool on the rooftop which was really relaxing after a long day of sightseeing. Very close to the night life, nevertheless absolutely quiet inside. Friendly and attentive staff, However our room in the ground floor smelt slightly of damp, most likely based on the only opening or more correctly the shutters being part of the door (no further window).
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff made you feel lime you were royals. At last minute we decided to stay overnight at Playa Bendita, and staff called us to made sure we were OK. Comfortable and CLEAN bed. My new thing : a delicious welcome “limonada de coco” Higly recomend this hotel and a spa massage !!! Definitely will be back.
Stayed 5 nights in May 2019
Verified

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran opción en Cartagena

Agradable casa de 5 habitaciones, el desayuno muy bueno y excelente ubicación.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

A little too green

We really enjoyed our stay but had no hot water in the shower. Additionally, they came to bring something to our room and unplugged our charging phones, perhaps to save electricity. Also, the AC was stopped at 75 degrees, again, we presume to save energy. All about being green but if I am paying for a nice hotel I expect to be able to use the power and have hot water.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect; location, facilities, and one special mention to the staff!!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute colonial home with charm and character. Breakfast was prepared a la cartel and the pool added an extra touch to our stay
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Jessica

Casa Santa Ana was certainly nice, but overpriced for what it is. I had spent the first two nights in Cartagena elsewhere for less money and everything about Casa Santa Ana fell short in comparison. It was really the little things that made a big difference, we didn't have any soap in the room? You had to pay for water, being that you can't drink the tap water I expected the hotel to provide drinking water (at least a bottle a day?) The WiFi didn't work for the first day we were there and it was in and out for the rest of our stay. The first day/night we were there it took 10-15 minutes to get into the hotel as you don't have a key to the front entrance and have to use the knocker on the front door (I'm pretty sure the buzzer was broken?). All in all I'd say your money can definitely go further elsewhere.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in more of a local area but within walking distance of the old town area. It is a restored colonial home. The hotel on request provided transportation to and from the airport. The hotel staff made a great breakfast and were very helpful in providing us with a one-day guided tour of the city. We felt perfectly comfortable walking around the area. It was a much more relaxed environment than the tourist laden old town area.
Stayed 2 nights in Jan 2019