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Hotel Cartagena Dubai

4.0 star property

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Located close to Bocagrande Beach and Castillo Grande Beach, Hotel Cartagena Dubai provides a nightclub, a poolside bar and a rooftop terrace. With amenities such as sunloungers and a beach shuttle, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, a facial or a body treatment. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a playground.

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿4,176
฿4,176 total
21 Jun - 22 Jun
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About this property

Hotel Cartagena Dubai

  • Upscale family-friendly hotel near Bocagrande Beach
  • Located close to Castillo Grande Beach and Cartagena de Indias Convention Center, Hotel Cartagena Dubai provides a nightclub, a poolside bar and a rooftop terrace. This hotel is a great place to bask in the sun with sunloungers and a beach shuttle. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, a facial or a body treatment. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking and extended parking
    • Buffet breakfast (surcharge), a free shopping centre shuttle and a lift
    • Wedding services, a ballroom and a gift shop
  • Room features
  • All 244 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Showers and free toiletries
    • 40-inch Smart TVs with satellite channels
    • Full-sized fridge/freezers, daily housekeeping and desks

All-inclusive details

  • All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Similar properties

4 restaurants, breakfast, lunch, dinner served; barbecue
Hyatt Regency Cartagena
Bocagrande
  • Pool
  • Spa
  • Pet-friendly
  • Kids’ pool
9.4 out of 10, Exceptional, 1,476 reviews
The price is ฿6,089
฿6,089 total
1 Jun - 2 Jun
Hyatt Regency Cartagena
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (return)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Cartagena Dubai have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Cartagena Dubai?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Cartagena Dubai on 21 Jun 2026 start from ฿4,176, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Cartagena Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Cartagena Dubai?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Cartagena Dubai?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Cartagena Dubai?

Checkout is at noon. Late checkout is available for COP 100000 (subject to availability).

Does Hotel Cartagena Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 90000 per room applies.

Are there all-inclusive benefits at Hotel Cartagena Dubai?

Some rate plans available at this property are all-inclusive.

Where is Hotel Cartagena Dubai located?

Offering direct access to the beach, this Bocagrande hotel is in the entertainment district and within 1 mi (2 km) of Bocagrande Beach and Castillo Grande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.4

7.0

Cleanliness

7.8

Location

7.0

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 137 out of 537 reviews
Rating 8 - Good. 107 out of 537 reviews
Rating 6 - Okay. 104 out of 537 reviews
Rating 4 - Poor. 75 out of 537 reviews
Rating 2 - Terrible. 114 out of 537 reviews

Reviews

Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Breakfast just ok.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was kept very clean. The staff tried their very best to talk to us but their English was limited. Good thing for Google Translate. I would not take uses of their all inclusive. The food was something else. They served chicken or pork every night. If I go back I would buy my meals. As the food costs I very reasonable.
House cats, very friendly
In 20th floor hallway
Our room
Stayed 14 nights in Feb 2026
Verified

4/10 Poor

Eric

Disliked: Amenities, property conditions & facilities
Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joaqin

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect , staff was amazing
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, property conditions & facilities
I like the ocean views from the room and also the pool area was nice
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Cordell

Liked: Cleanliness, property conditions & facilities, room comfort

A Very Nice Hotel

It was nice and clean andnthe service was on point
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Jonathan Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were all excellent. Very accommodating and comfortable. Everyone was nice.
Stayed 4 nights in Nov 2023
Verified

2/10 Terrible

AIMEE

Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025
Verified

2/10 Terrible

J. Luis Cuauhtemoc Tovar

Disliked: Cleanliness, staff & service, property conditions & facilities
The view was excellent, but rest was very poor
Stayed 8 nights in Jul 2024
Verified

4/10 Poor

LAURA

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a great location close to everything. The room we stayed had a great ocean view. But we had bo hot water, the a/c only worked partially, the electric and USB outlets didn't work, we couldn't call to report these problems became our phone didn't work either. We reported all of these at tbe front desk but nothing was done about it in tbe 2 days we stayed.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice.
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Ralph

Disliked: Cleanliness
Rooms were huge and beds were very large and comfortable. Fantastic beach across the street. Building is aging and not super clean. Some staff were not super nice.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Jose Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible nice very professional always ready to help I left a bag of clothes and they washed for me that was nice very nice customer service is so nice and professional so not 5 stars 1000 for them thanks and I'll be visiting you soon
Stayed 4 nights in Nov 2023
Verified

6/10 Okay

Wendy Michel Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice overall. Nice views. Staff are very nice and do a good job with maintaining the place. I do not recommend the food from the hotel, we did all inclusive and it was not enjoyable at all. We ended up eating out the rest of the time we were there.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The service, personnel was excellent. The hotel has great location is in front of the beach, but it doesn’t has chairs or umbrellas . You have to rent those items to other people. First time I experience these discomfort, usually you don’t bring money to the beach especially if your hotel it is on front of the beach
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You have to clean the carpet in the elevator, why is water only available the first day? As other mentionned the food is not a 4*! There is a need for hanging more clothes/towells in the rrom. The window view is nice.
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

sarah

Liked: Cleanliness, amenities
The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Koresh

Liked: Staff & service
Not too old of an hotel, yet, build very poorly. No closet in room. It rained and my room had water on the floor. Refrigerator bar was totally empty; my other room was full…no hand towels; only bath, so you have to ask for hand towels(every day)… Location is good, by the beach and shopping area. Staff was very helpful. Breakfast was not continental but only Colombian style…nice view from the room!
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Daniel

Disliked: Cleanliness
The property location was great and transportation was plenty. The pool bar attendants, lobby coffee bar attendant, and the front door staff were great. The food served in the Dubai Restaurant was good and different daily. The front desk attendants at check in were rude and the Dubai Restaurant staff was horrible. The restaurant serves coffee for dinner but milk or cream is not put out. 2 out of 5 nights when we asked we could get milk, the other 3 we were told milk is not offered and can not be brought out at dinner. The cleanliness of the room was less than average. Toilet paper and supplies were not restocked daily, the floor was gritty day after day, the string to dry items in the bathroom was moldy, and the shower door would not stay closed. If we visit Cartagena again, we would stay elsewhere.
Stayed 6 nights in Sep 2023
Verified

2/10 Terrible

Consuelo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience. Pay the same and go somewhere else for more. Dont get fooled by the name. The images are deceiving. This property needs urgent renovation. The see-through floor squeaks when you step on it. The service was terrible. Water was dripping into the bedroom. I asked the front desk 4 times to fix the water leaqu nonone showed up. When you call the front desk, no one never picks up. I spent 20 minutes daily drying puddles in the bedroom. The all-inclusive is only worth for the comfort and time efficiency. But the food meets minimum aceptable standards. We found a hair ingraved on piece of bread. As far as the drinks go, the bartender does not even know what kind of beer they offer. It did not taste like I wanted another one. I'd rather pay for something with a lable. The hard liquor was whiskey in a slushy. When i asked about the type of whiskey, she didn't have an answer. If you dont stack up with water during the day, be prepared to pay at night. Let's just not talk about the guym. If for any reason you still decide to stay here, make sure you call and ask about additional charges. We were charged additional "tax" on top of expedia tax. Basically, we got taxed twice, and or you can say trump tarrifs are expanding
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025
Verified

4/10 Poor

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Booked a Premium Room and was given a room with three beds and no sitting area.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
I would highly recommend this hotel!
Stayed 4 nights in Jan 2025