Search Hotels Near Carribbean Cinemas Plaza Del Norte, Hatillo

"Staff Breakfast did not want to work their. It took forever to be served hot breakfast, poor breakfast quality. No privacy for the bathroom the sink was in the bedroom area with no separation. "

"The hotel itself is clean and was fine for two days of stay. It’s located in a very busy area but you don’t hear any outside noise. The refrigerator in the room was not working. Our problem was with checkin. The woman at the front desk was less than pleasant and helpful. We waited for over an hour for our room after check in time to which she eventually informed us she could in fact give our family a readily available room this entire time. It was less than efficient on her part considering she knew we were waiting as we had to continuously ask for updates , the lobby was empty besides two other men waiting. I would say giving priority to a family of 5 should be something to consider. Our first room had a non working A/C unit. They send the engineers to fix it and they were very kind but it couldn’t be fixed. They informed the front desk but it was another 45 mins until they moved our room. We were there for two nights since our flight was cancelled. The gentleman working the front desk , bar area and technicians were incredible at helping and being super kind , we appreciate their help. The pool area is small and has lots of mosquitos at night. "

"Overall, I enjoyed my stay there. The brooms were clean. I wish they can give you more variety for breakfast though I will give you one coffee you should be able to get more coffee if you want to love the new swim up bar area that’s a very nice. It’s improved the Property immensely."

"Microwave in more rooms but are is good"

"Amazing! Everything was amazing about our stay. The view, the staff, the food, and the tranquility were majestic. I would highly recommend Casa Grande when it’s time for you to rejuvenate and recharge. Thank you Casa Grande for your wonderful hospitality! With love, Chrystal "

"Right on the ocean. Great views. Nice, spacious room. We enjoyed to very much. "

"Nice view"

"Pictures not the same place Everything old"

"I will be as objective and fair as possible. I will describe just hard facts. 1. The oven doesn’t work. Owners have been aware for some time, but didn’t disclose that on their listing. The oven is being used as storage for multiple pots and pans. 2. The washing machine doesn’t work. (The drier works). We were each provided with one towel (white) for 8 days for our family of four. No washer meant having to buy clean towels. We were unable to wash our swimsuits. Had to hand wash laundry for ourselves and our kids. 3. Photos didn’t show the green and black algae stains all over the swimming pool and the attached hot tub. We did not feel comfortable getting in the swimming pool because of its condition. 4. There is only one VERY small spot to sit in the backyard, because the pool deck takes up the entire backyard. Opening the door from bedroom to the pool deck, there is approximately 3 feet of space from door to pool, so you must tiptoe around the open door to get in or out. There is a malfunctioning “waterfall” above the hot tub and it pours into the one area big enough for a few standard chairs, making that area unusable while the pump is running. (Controls are locked away) 5.There is NO HOT WATER! In the master bedroom shower, if you turn the lever all the way to “hot” setting, the water does eventually “warm up” to slightly above room temperature. This takes 15-20 minutes to warm to that level. Unsure why the heater doesn’t work properly. We had mostly cold showers "