The staff were outstanding. Breakfast was included, however we were going to be leaving prior to the start of their serving time. They provided us with a "to go" breakfast, which was very kind. They assisted with carrying our heavy bags up the stairs to the room. The television did not work. The staff tried to assist us, but no luck. The shower in the room had no hot water. They called back in their maintenance staff. They tried to fix it, but when they couldn't, they provided access to another room's bathroom so we could have hot showers.