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"The sand castle in St. Croix is amazing. It only let me give five stars. If I could give 100 I would. Everyone was so kind and friendly. There were two beautiful pools and plenty of beach, chairs and umbrellas to go around. The beach was just stunning and is steps from the hotel. They provide snorkeling, equipment, kayaks, chair, covers, and beach towels at no charge. We stayed in the Secret Haven Villa which was perfect! The management even brought in a mattress pad when the bed was a little hard on my back. We ate at the restaurant there several nights food was outstanding and so were the drinks. The hotel is less than a mile from the Frederickstead pier great views, shopping and restaurants. Take the advice of the hotel and rent a car but if you’re looking for a quiet relaxing vacation where you don’t have to go anywhere all you need is available at the Sand Castle! "

"Our kitchen was fully equipped with pots, pans, plates and cups. We got groceries for the week and we were steps away from the ocean."

"Clean room, old building, needs refurbishing and upgrade. Get the ocean view room not the inside rooms, scenery is scary."

"I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was poor from check-in to check-out. They pick and choose which guest to offer the trolly belhop service to. I had to carry my wife’s and I baggage to our room upon arrival. Most of the staff seemed to have a bad attitude, and we did not feel welcome at all. As someone who works in hotel management and travels often, this was the first time I felt this uncomfortable at a hotel. The property itself is run down and needs a lot of improvement, both in maintenance and customer service. There is also very little to do nearby, and the restaurants recommended by the hotel are about 30 minutes away. The only positive part of our stay was Lydia, who was friendly and introduced herself. Overall, I suggest paying extra to stay somewhere else. I would visit St. Croix again, but not this hotel. "

"Staff was friendly and welcoming."

"Staff was helpful and friendly. Really close to the best snorkeling I've ever done under the pier. Would visit here again."

"Just what I needed to decompress from the hustle and bustle of life in main land America. Corina and Ryan's efforts to infuse history throughout the property was especially meaningful. It was a perfect mix of tranquility and modern amenities."