Dette 5-stjernet hotel bør ikke have mere end 3,5 stjerner.
Vi havde en suite de 5 dage vi var på hotellet. Værelset var fint.
Personalet i receptionen er ikke særlig imødekommende og venlige.
Personalet i restauranten er meget serviceminded og venlige.
Både morgenmad og aftensmad er virkelig godt i restauranten.
Hotellets pool og området omkring trænger til vedligeholdelse.
Hotellet ligger fint i forhold til en mindre gåtur til stranden, som er rigtig dejlig.
Der et også en del larm fra byggeri hos naboen.
Der er fine fitness forhold.
Hotel in good condition, need to have a complete HVAC clean up. Pools are in bad shape and certainly need master refurbishment, and improve water treatment quality
The property is clean and well located for all the main attractions, I would rate it more 4 star than 5 star as the property could do with modernising. The best thing about the property is the staff, in particular the restaurant staff that were very accommodating and looked after us well by serving us with bespoke dishes throughout our stay. Special shout out to Chetan and Arnab who went out of there way to look after us at breakfast and dinner.
Overall good experience during busy new year period. Staff was very friendly & accommodating. Rooms, Swimming Pool & Gym is good.
Change table or separate family change room for babies would be a good addition.
Thanks!
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2024
8/10 ดี
Vijayanand
28 ธ.ค. 2024
Vijayanand
เข้าพัก 4 คืน, ธันวาคม 2024
8/10 ดี
Mohit
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
19 พ.ย. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Novotel is a good brand and it lives upto the expectations always but this property is a little old which was visible in it's rooms and washrooms. Breakfast was decent, staff was helpful and responsive.
They have a casino next to the hotel which is free for all Novotel guests so something to explore and a freebie ;)
the F&B staff are absolutely fantastic, the Chefs, Rahul and his team went out of their way to accommodate our specific requirements, nut allergies and our struggle with spice. their meals and service were on point.
However, when it comes to the hotel itself, the facilities were dirty and quite dated. the pool was dirty and shallow. the hotel looked like a 2 - 3 stars max. definitely not a 5 star hotel. cost us over £400 for accommodation and did not feel that it was worth it at all. sorry.
Et hotel med en servicestandard på et virkeligt højt niveau. De er virkeligt servicemindede og går op i at gæsterne er tilbage.
Værelser en smule slidte, men behagelige og ok. Alle mindre issues blev løst hurtigt og effektiv uden problemer og med et smil.
Poolområde tilstrækkeligt, men lidt slidt.