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Hotel Caracol Puerto Morelos

3.0 star property
This laid-back hotel offers a warm atmosphere where travelers can unwind after exploring the charming Puerto Morelos Town Square nearby

Choose dates to view prices

Hotel Caracol Puerto Morelos offers a pleasant terrace for guests to relax and use WiFi in public areas. The helpful 24-hour front desk staff assists with tour bookings and tickets, making daily adventures easier to arrange - a service previous guests particularly appreciate.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Bed sheets

Standard Single Room, 1 Single Bed

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio | Bed sheets

Junior Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Separate bedroom
Microwave
Coffee/tea maker
Daily housekeeping
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Single Bed

View all photos for Deluxe Room

Deluxe Room | Bed sheets

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
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About the area

Puerto Morelos is home to Hotel Caracol Puerto Morelos. Moon Palace Golf Club and Playa Paraiso Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Ojo de Agua Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Visit our Puerto Morelos travel guide
Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580

What's nearby

  • Sand sculpture of Mayan calendar. Truly a work of art!
    Ojo de Agua Beach
    3 min walk - 0.3 km
  • Breathtaking
    Arrecife de Puerto Morelos National Park
    3 min walk - 0.3 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    5 min walk - 0.5 km
  • Puerto Morelos Artists’ Cooperative
    5 min walk - 0.5 km
  • San Jose Catholic Parish
    5 min walk - 0.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    27 min drive

Restaurants

  • La Sirena Restaurant, Lounge and Sports Bar
    4 min walk
  • Cantina Habanero
    3 min walk
  • Peninsula
    4 min walk
  • Local Coffee + Shop
    1 min walk
  • La Taberna
    3 min walk

About this property

Hotel Caracol Puerto Morelos

Hotel near Ojo de Agua Beach
Close to Puerto Morelos Town Square and Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities such as a terrace. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Tour/ticket information, a 24-hour front desk and smoke-free property
Room features
All guest rooms at Hotel Caracol Puerto Morelos offer comforts, such as air conditioning.
Other amenities include:
  • Showers and shampoo
  • Flat-screen TVs with cable channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Frequently asked questions

Is Hotel Caracol Puerto Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Caracol Puerto Morelos?

This property doesn't offer parking.

What time is check-in at Hotel Caracol Puerto Morelos?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Caracol Puerto Morelos?

Checkout is at 11:30 AM.

Where is Hotel Caracol Puerto Morelos located?

Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. Puerto Morelos Beach is 1.8 mi (2.9 km) away.

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Reviews

Hotel Caracol Puerto Morelos Reviews

8.4

Very good

8.8

Cleanliness

6.8

Amenities

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 30 out of 56 reviews
Rating 8 - Good. 12 out of 56 reviews
Rating 6 - Okay. 11 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 2 out of 56 reviews

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Location, staff efficiency, cute hotel, friendly town
Stayed 2 nights in Jan 2026

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Good place to stay

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Bed was very firm.
Stayed 7 nights in Dec 2024

8/10 Good

Laventrice

Liked: Cleanliness, staff & service, room comfort

Caracol in puerto Morelos

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Stayed 1 night in Feb 2025

2/10 Terrible

Juan C

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Stayed 1 night in Jan 2025

2/10 Terrible

Lois

Disliked: Cleanliness, amenities, property conditions & facilities
Room was bare bones. One sheet on each bed, no blankets at all and it was cool at night. Two.towels provided were not in good shape. No toiletries provided. One roll of toilet paper. Could not close windows as branches of tree growing inside through window. Very very steep stairs and we were booked on third floor and one of us was in their seventies. Definitely not for anyone with mobility issues. Didn't even stay overnight and checked ourselves out and took quite a loss as no refund, we were not comfortable staying there. We are very down to earth people and don't expect a lot but we were very disappointed We booked this hotel as it showed a 8.4 rating and for its location.
Stayed 1 night in Dec 2025

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

10/10 Excellent

Takami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente personal.
Stayed 3 nights in Feb 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Stayed 1 night in Apr 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located , not noisy

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff at Hotel Caracol

Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Stayed 4 nights in Dec 2022

10/10 Excellent

Xiaoping

Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

Fritz

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Stayed 15 nights in Jan 2023

6/10 Okay

duncan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

10/10 Excellent

Alec Arish

Liked: Cleanliness, property conditions & facilities
Excelente habitación muy limpia lo único malo es que incluyen un par de almohadas
Stayed 1 night in Nov 2025

6/10 Okay

Carmen

Liked: Cleanliness
Disliked: Amenities
Básico
Stayed 3 nights in Nov 2025

6/10 Okay

victor manuel montaño

Liked: Staff & service, property conditions & facilities
No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.
Stayed 2 nights in Jul 2025

10/10 Excellent

Giselly

Liked: Cleanliness, amenities, property conditions & facilities
Tiene muy buena ubicación y precio accesible.
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Bonne position, mais service à améliorer.

Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède.
Stayed 2 nights in Mar 2025

4/10 Poor

Cuauhtemoc

Disliked: Amenities, property conditions & facilities
Un hotel muy sencillo😏
Stayed 3 nights in Jan 2025

8/10 Good

Beatrice

Liked: Staff & service, amenities
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Stayed 1 night in Sep 2024

6/10 Okay

Daiana

Liked: Staff & service
Disliked: Property conditions & facilities
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
Stayed 1 night in Feb 2024