"Very nice accommodation that is located close to the lake and the town. Staff was tremendously helpful. Room was very clean, tidy, and spacious. It felt like a home in the mountains."
"There are full options of home facilities, fast to check in and friendly staff with a nice advices. The location quit far from Lake Louis but if you have a car there is no problem but good things are near Castle mountain and Jonhton Canyon, mid way from banff and Lake Louise. I really like here so much."
"Disappointing Stay – Poor Housekeeping and Unexpected Charges
I stayed at Charltons Banff for seven nights, from October 17 to October 24, 2026, and unfortunately, my experience was disappointing.
The room was not cleaned properly every day. For a hotel in such a popular tourist destination, I expected much better cleanliness and housekeeping services.
What disappointed me even more was an unexpected additional charge of $158.13 CAD in resort fees, which I had to pay separately at the hotel....
"Pine Bungalows is a fantastic place to stay! The proximity to the townsite of Jasper is exceptional, as it is just across the highway.
However, you have everything you need at Pine Bungalows and you don't have to go into the townsite if you don't want to. They have a grocery store and restaurant on site."
"I booked this on Expedia because of the pictures. Didn’t know I would have to pay an extra $155 on top of the $200 basic room for one night just to use the hot tub area. They have a tiny complimentary hot tub not in any pictures that I don’t even bother to use though. I said alright well I could use a facial then. None available, staff did nothing. I would have rather spent my money at a different hotel in Banff. Bartender from Australia was cool though, can’t member his name. Server Brandy or...
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