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"We did not stay due to the condition of the rooms. Upon arrival the entry way and lobby was unswept with what looked like construction dust, in addition to some older dog poop outside. Then after we entered one of the rooms, one was dirty. Blood stains, large yellow pee stain and hair on the duvet. The A/C cover was accidentally knocked off (not broken) and it was obvious it had not been cleaned in a long while and has animal feces in it. In the second room had a light in the bathroom chirped...

"Staff was very pleasant"

"This is my favorite place to stay in Syracuse. "

"Facilities are nice but very difficult to roll suitcases on carpeting in hallways. Would be nice to be able to just call front desk and ask for assistance rather than insisting on digital connection."

"Our stay was wonderful. Vicky the Hostess was amazing. She was friendly, well knowledgeable and went the extra mile on making sure we were comfortable. Our only issue was with breakfast meat options there were only pork choices available. We would definitely recommend this hotel, you will not be disappointed. P.S. The nearby Turning Point Casino picks up/drops off Hotel guest on demand 24/7. "

"The room was immaculate. The bed, bedding, pillows and lighting were spectacular. The room was extremely quiet. The bathroom and all the supplies and towels were perfect. I have only one very small complaint - the Keurig coffee machine didn't work. Had I stayed longer than one night, I am certain that it would have been repaired or replaced. All of the staff were extremely helpful and enthusiastic. Overall, my experience was one of the best that I have ever encountered. "