ตรวจสอบแล้ว
2/10 แย่มาก
ผู้เข้ าพักจริง
2 ก.ค. 2021
We were NOT able to stay at the Phillips Inn because Travelocity screwed up the reservation. Travelocity said the res was confirmed, no need to call the property. I called day before arrival and was told they could not honor the res due to the death of the owner May 22. I made the res May 25. On June 22 Travelocity still had no idea the owner was deceased or what the property was doing. Call Travelocity Customer Service, 2 hour wait to talk to CSR. Used callback option, got call about 3 1/2 hours later. CSR said they would call me if call dropped, which it did after 14 minutes while on-hold for Reservation Team. Still waiting for callback.
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มิถุนายน 2021