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Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
2800 US Highway 84 E, Cairo, GA

Reviews

7.6

Good

Rating 10 - Excellent. 133 out of 378 reviews" "
Rating 8 - Good. 113 out of 378 reviews" "
Rating 6 - Okay. 58 out of 378 reviews" "
Rating 4 - Poor. 41 out of 378 reviews" "
Rating 2 - Terrible. 33 out of 378 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Great drinks
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Hassan

Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Staff & service, amenities, property conditions & facilities
The lawn and Gran series are well-maintained. I found a roach in my room, crawling across the counter that the TV was on.
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Desk person was nice. Room was better than I expected for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

4/10 Poor

Sharron

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cairo Trip
Room was dusty with cobwebs in the bathroom. Bathroom fixtures were pulling from the walls and plaster loose around the toilet.
Stayed 1 night in Feb 2024

2/10 Terrible

Evelyn

Stayed 1 night in Feb 2024

6/10 Okay

Angela

Stayed 1 night in Jan 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a husband and wife duo that’s there. They are awesome. I love staying at this location.
Stayed 1 night in Jan 2024

10/10 Excellent

Cherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service
The building is in a safe quiet area, it is a little run down, (broken window in next room that had not been repaired or covered.
Stayed 1 night in Dec 2023

2/10 Terrible

Cameron, Valencia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady that checked me in was outside smoking a cigarette and then was inconvenienced that I showed up to check in so she had her boyfriend come to the counter with her to check me and was upset that she had to do it. The room was so dirty I slept in my clothes.
Stayed 1 night in Dec 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good except gunk on the sheet
Stayed 1 night in Dec 2023

4/10 Poor

Gerald

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Travelled with family
The people and the size of the room and how clean the room was is a great asset for this hotel!
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff was very friendly and accommodating
Stayed 1 night in Nov 2023

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service
It was nice convenient
Stayed 1 night in Sep 2023
Response from Theresa on 15 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our friend. A ligfht was biurned out. Couldn't make the TV to get more than 1 channel.
Stayed 1 night in Nov 2023
Response from Theresa on 15 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Sara

Not the best
The hotel is okay at best. The staff are friendly and attentive, but the room wasn’t as clean as it should have been, the drains didn’t drain promptly, there was hair from other guests.. fine for a cheap night but I’d want more for the price point
Stayed 2 nights in Nov 2023
Response from Theresa on 13 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not not a great stay at this one
Customer service was great. We had a smoking room thats all they had available at the time and we dont smoke. Ive been in smoking rooms before and couldn't even tell it was but here 100 times than ive ever been in and also bugs crawling around.
Stayed 3 nights in Nov 2023
Response from Doug on 8 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

George

Travelled with partner
Liked: Property conditions & facilities
Not Enough restaurant
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Property conditions & facilities
Disliked: Cleanliness
They need to handle their roach problem.
Stayed 2 nights in Oct 2023

10/10 Excellent

ronalafae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice overnight stay for family on a raod trip
Stayed 1 night in Oct 2023

8/10 Good

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind, professional, and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alexandra

Stayed 1 night in Oct 2023

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
The motel was worn, and dirty. The floor tiles were coming up, the bathroom fixtures were rusty and gross. The only one good experience was the refrig. worked well. We will not return.
Stayed 1 night in Oct 2023
Response from Binal on 14 Oct 2023
Dear Carol,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Melanie, Winter Garden

Travelled with partner
Liked: Cleanliness
The breakfast options were the typical foods you would be see for a continental breakfast, but at the same time, they were pretty good. All of the options were still avail., even when we went towards the end of the breakfast time one morning. The staff for the breakfast food did a good job and replenished the hot foods when needed. The room and tables were kept clean and there was enough seating for the guests that were there when we were eating. Minus: re: the stay: found 2 diff. bugs in our room and one of them ended up on my arm and bit me, within about 5 min. of entering the room for the first time! Washed my hands at the sink soon after getting in the room, and when I was drying my hands with the hand towel (which I wasn't sure was a fresh one to begin with), I felt a bite on my forearm and looked down to see a tiny black bug of some sort stuck to my arm! I immediately showed my husband and he tried to see what kind of bug it was, but I realized it was hurting my arm with kind of a stinging bite, so he swatted it off onto the floor. We tried to find it again to see what it was, but lost sight of it on the dark carpet. My arm got a little bit pink and developed a small bump. I also had a bit of a stinging sensation and it became itchy. Fortunately, we had some cortisone cream with us, which seemed to help. We're pretty sure it was either a biting ant or some kind of small spider. Then later, getting into bed, saw a small brown spider, too, on the top sheet!
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Room 208
Not great. Furniture was is bad shape. The TV is very small and bad picture quality and remote was worn out. Breakfast was lame.
Stayed 1 night in Sep 2023
Response from Theresa on 26 Sep 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Christina

Stayed 3 nights in Aug 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Theresa on 11 Sep 2023
Thank you for taking our survey. We will use your feedback to make improvements for your next stay

4/10 Poor

Shannon

Stayed 5 nights in Aug 2023
Response from Theresa on 9 Sep 2023
On behalf of the entire team we are sorry your experience was not good. We will take your survey and make changes and hopefully your next stay will be better

2/10 Terrible

Nicola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candidate for worst motel
This is a Crack motel. The pictures aren't from here. There are cockroaches, moldy air conditioners, water pressure is terrible, kids party until 2AM here on weekdays, a man was passed out in the stairwell two days in a row, the beds are old, the TV was tiny, the room was hot in the daytime and cold At night. At least the clerk was pleasant and helpful I guess.
Stayed 5 nights in Aug 2023
Response from Theresa on 21 Aug 2023
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Came in very late, staffbwas quik and helpful!
Stayed 1 night in Aug 2023
Response from Doug on 9 Sep 2023
Thank you for taking our survey. we do have some good people on our staff.

8/10 Good

Jacqueline

Bugs in room
Stayed 1 night in Aug 2023
Response from Doug on 9 Sep 2023
On behalf of the entire team we are sorry you had a bad experience and will take your survey to make changes. Hopefully your next stay will be better

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
They upgraded the rooms. The bed was comfortable. I would definitely stay again
Stayed 2 nights in Aug 2023
Response from Theresa on 15 Aug 2023
on behalf of the whole team I would like to say thank you for taking the survey and look forward to your visit again.

10/10 Excellent

Shiffonique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
My stay is always goid here bc Im hete with my family 😘. It might be the only hotel in town but its already with me.
Stayed 1 night in Aug 2023
Response from Andy on 8 Aug 2023
Thank you for completing the survey regarding your recent stay at our property, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Florence

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a dump but had a bed in it.
Stayed 2 nights in Jul 2023
Response from Theresa on 27 Jul 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Carolyn

Stayed 1 night in Jul 2023
Response from Andy on 8 Aug 2023
Thank you for completing the survey regarding your recent stay at our property, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Hakeem

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Broken handle on refrigerator, broken drawer, mold in restroom-
Stayed 1 night in Jun 2023
Response from Doug -GM on 1 Jul 2023
We are sorry you did not find the room in our normal good condition. We appreciate you bringing it to our attention so we can make future guest stays better!We hope you stay with us again!

4/10 Poor

Carolyn

Liked: Staff & service
Disliked: Property conditions & facilities
the hotel is very noisy can hear every door that opens and closes near by. Towels were thin and cheap. Bathroom sorely needs updated /painted/deep cleaning
Stayed 1 night in Jun 2023
Response from Doug -GM on 1 Jul 2023
We are sorry about the noise situation. The condition of the towels and bathroom could use some attention, you're right.We will use your helpful comments to help future guests have a great experience!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Best Western's usual standard.
The room was basic, which is not an issue. Cleanliness was very questionable. The filter on the air conditioner looked very dirty with possible mold, the tiled floor was filthy with hairs, dust and dirt... feet were black after walking from bed to bathroom. We returned to our room after the wedding we were attending and there was a crawling bug on the pillow of one of the beds, we ended up staying at our friends overnight . I did not check out or alert front desk. Went to check our room before 11 am ( check out time) and the cleaners were already in there.. so we didn't get a chance to see if we left anything. I took the room cards back to reception and asked them why there were cleaners in our room when i had not checked out, the reception man asked what room and then apologized. Wide pass for this one i am afraid. Bathroom needs some repair.
Stayed 1 night in Jun 2023
Response from Doug -GM on 5 Jun 2023
Thank you for taking the time to write about your experience. We pride ourselves in ultra clean and I'm sorry you did not experience that during this stay. We will do better in the future.Please consider giving us another chance.

4/10 Poor

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities
That Was The HARDEST MATTRESS I"VE EVER SLEP ON,THEY NEVER CLEAN MY ROOM. I WAS THERE THREE DAYS!!!!!!!!!!!!!!!!
Stayed 2 nights in May 2023
Response from Doug -GM on 3 Jun 2023
Thank you for taking the time to share your experience. We apologize that it did not meet your expectations. We will use this information to provide a superior experience to future guests!

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2023