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"I wish they had air conditioning but otherwise it was a great stay! "

"Staff was fantastic!! "

"breakfast was fresh. The staff were wonderful. The facility was , quiet and soothing a good place for a weekend getaway."

"The staff was great!!! The rooms were clean and the breakfast was phenomenal!!! The kitchen staff were great as well, they really took care of us. "

"Nice environment with clean rooms and a hot shower. Friendly staff. Food prep was a little slow but the food was good. Enjoyed the stay. "

"Great customer service, easily accessible, friendly staff, however, the room was extremely hot both during the day and at night, management should consider installing cooling systems or fans in the room. "

"Nice location "

"Staff were exceptional 👌 Ambience great Room spacious clean and modern Royal breakfast❤️ we will definately come back Thank you Sovereign hotel 🏨 "

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The...

"It’s hard to tell from the photos and the descriptions, but the higher priced rooms are in a different, much better maintained building than the lowest priced rooms. The bedrooms are nice but the biggest difference between them are the bathrooms. I would have rated it higher if I had stayed in one of the better rooms. The staff are all very nice and helpful."

"Shops were nearby"

"Very nice service from reception"

"Staff was helpful and friendly. Hotel is close to a main road, but not too close. Rooms are in order and clean. "

"Very friendly staff and clean rooms. The only setback is the bathroom which is toilet and shower combo. The instant shower is also not easy to get used to."

"It’s a descent 3 star hotel, but for the same amount I paid, I would go to Ciala resort during off season or Wigot for half the price. "

"This place was definitely not as advertised, it is not family friendly or safe for a foriegner, AND all you have to do is ask any local, i wouldnt stay and they would not give a refund, but if Hotels.com continues to advertise them falsely I will have not only the BBB .. I did take my family to a more reputable place across town"